Client Success Specialist

5 months ago

Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
- What We Need
- We are looking for a Client Success Specialist (Vehicle Acquisition) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference- Are You:- Able to have appreciation for our clients’ organization and sensitivities, anticipating client needs with a consultative approach?
- Analytical with the ability to problem solve?- The Client Success Specialist provides premier customer service to a portfolio of accounts, end to end management of portfolio from model year set up through vehicle activation and consultation regarding new-vehicle acquisition including policy, procedures, and media for order placement. This role also monitors activates across various teams to ensure a flawless delivery., as well as provide analysis, consultation and recommendations that support account development strategies.- A Day in the Life-
- Primary client contact & owner of the factory order acquisitions wing to wing process from model year setup thru delivery
- Guides client through evaluation of models and manufacturers that best align clients overall fleet performance goals
- Assists client with vehicle/specification decision-making
- Works directly with Commercial including VP, AE, Sales, Consultants on account strategies
- Engage with Customer Service Associate (CSA) to create and maintain Fleet specs
- Creates LCCA, payment schedules & Price & Specs
- Creates OEM comparisons
- Make recommendations on best value packages & equipment
- Research/resolves client inquiries on a variety of acquisitions related task from order placement thru delivery by engaging with other acquisition team
- Interact with client’s OEM rep as needed
- Keeps client abreast of OEM changes impacting their fleet
- Client point of contact for Fleet Select and DLO training and inquires
- Manages clients overall acquisition experience in accordance with the new-vehicle acquisition processes in conjunction with the Commercial and FPS
- Create and maintain client specific Fleet Specs throughout the year and obtain approval- Requirements-
- College degree in business or related field (or equivalent business experience)
- 3-4 years business experience with client contact preferred
- Proficient use of MS office tools (power point, excel and word)
- Industry experience preferred
- Negotiation and analytical ability strongly desired
- Able to influence (i.e., client behavior) with diplomacy; analytical skills; coaching ability
- Excellent communication and presentation skills (oral/written)
- Takes initiative; decision-making skills & problem-solving ability
- Organization & time management skills
- Detail and results oriented
- Relationship-building skills (internal/external); resourceful and can ask probing questions to anticipate needs- Internally, this role is "Consultant, New Vehicle Acquisition"
- #LI-KT1What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._
- Pay transparency Nondiscrimination
- Know Your Rights: Workplace discrimination is illegal

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