Customer Experience Specialist
1 week ago
Fil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, and packing, and delivery of premium craft beer, wine, and spirits in Southern Ontario. Fostering an engaged and safe workplace, our employees are motivated to provide outstanding customer service. Through innovative technology, we are continuously improving the delivery experience for our clients and their customers. As we continue to expand our team, we are looking for experienced Customer Experience Specialists to join our dynamic team for a Maternity Leave cover (7 months), with the potential to transition into a permanent role.
**Customer Experience Specialist Role**:
The primary function of this position is to extend an exceptional customer service experience to our niche clients. The Customer Experience Specialist is the primary point of contact for escalated customer issues, addressing all inquiries and concerns throughout the process with courtesy, and a solution focused mindset.
**Role Responsibilities**:
- Primary point of contact for customer concerns and issues with a focus on problem resolution.
- Manage inbound customer calls (text and phone) with professionalism.
- Ask the right questions of customers and cross functional teams to determine best course of action for resolution to customer concerns or issues raised
- Collaborate with internal teams (Operations, Fleet, Sales) to investigate and address root cause of customer issues.
- Troubleshoot customer issues and communicate resolution in a timely manner.
- Manage outbound customer communication to provide follow-up answers and case management resolution.
- Build trust with the customers, learn their products, and desired services, continuously improving their service experience.
- Address customer concerns and inquiries in a fast-paced professional environment.
- Using the CRM system, maintain accurate records of customer interactions and case resolutions.
- Manage risks by adhering to compliance routines, processes, and controls.
- Learn the software system used to be able to communicate effectively with incoming inquiries.
- Work with Customer Service team in a professional and friendly manner to build a service excellence team environment.
- Maintain excellent punctuality and attendance record.
**Requirements**:
- Previous Customer Service experience with a focus on issue resolution (required)
- Knowledge of CRM systems (required)
- Previous experience working in Logistics/Transportation industry (asset)
- Strong analytical and problem-solving skills
- Thrive in a fast-paced environment with coaching support
- Exceptional communication and interpersonal skills
- Works well under pressure.
- Adaptable to changing priorities, processes.
-
Customer Experience Specialist
3 weeks ago
Mississauga, Canada Fil Delivery Full timeFil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, and packing, and delivery of premium craft beer, wine, and spirits in Southern Ontario. Fostering an engaged and safe workplace, our employees are motivated to provide outstanding customer service. Through innovative technology, we are...
-
Customer Experience Specialist
2 days ago
Mississauga, Ontario, Canada Jace Holdings Ltd. Full timeWe are seeking a Customer Experience Specialist to join our team at Jace Holdings Ltd. in Mississauga. This role involves handling customer inquiries, providing exceptional service, and ensuring their satisfaction.Key Responsibilities:Support a culture of inclusion for customers, stores & teammatesReceive customer inquiries via various channels and...
-
Customer Experience Specialist
3 hours ago
Mississauga, Ontario, Canada RS Breakers & Controls Full timeJob Description:">We are seeking a Customer Experience Specialist to join our team at RS Breakers & Controls. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and support through various channels, including phone, email, and chat.Key Responsibilities:">">Respond to customer inquiries and resolve issues...
-
Customer Experience Specialist
3 days ago
Mississauga, Ontario, Canada American Eagle Outfitters Inc. Full time**Job Summary**The Customer Experience Specialist will be responsible for delivering exceptional customer service and promoting our brand values. This role requires a passion for fashion, excellent communication skills, and the ability to work effectively in a team environment.**Responsibilities**Provide personalized customer service to ensure a positive...
-
Customer Experience Specialist
2 days ago
Mississauga, Ontario, Canada goeasy Ltd Full timeOur CultureWe are a dynamic and growing organization that values diversity, equity, and inclusion. Our mission is to provide financial solutions that empower Canadians to achieve their goals.The RoleWe are seeking a Customer Experience Specialist to join our Mississauga branch. As a key member of our team, you will play a vital role in creating exceptional...
-
Customer Experience Specialist
5 days ago
Mississauga, Ontario, Canada Sharp Electronics of Canada Ltd. Full timeLocation: Mississauga, OntarioTitle: Dealer Customer Experience SpecialistReports To: Manager, IT Systems & Dealer Customer ExperienceJob Status: Full-Time ContractSalary Range: $50,000.00 - $55,000.00About UsSharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its...
-
Customer Experience Specialist, Federated
2 weeks ago
Mississauga, Canada Northbridge Financial Corporation Full time**What it’s like to be a Federated Customer Experience Specialist** The Customer Experience Specialist is responsible for enhancing the overall experience for new and existing Federated customers. The Customer Experience Specialist will identify opportunities for improvement throughout the customer journey, conduct market trend research, and build an...
-
National Customer Experience Specialist
4 days ago
Mississauga, Canada Chubb Fire & Security Canada Corporation Full time**_The Chubb Fire & Security Difference..._** - Service Excellence_ - Technology Leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...
-
Reimbursement & Customer Experience Specialist
2 weeks ago
Mississauga, Canada Bayshore HealthCare Full time**ABOUT THIS ROLE** Our Reimbursement & Customer Experience Specialist within the Diabetes Express department will support patients by providing an ultimate customer experience. This fast paced and rewarding role is ideal for selfmotivated individuals who want to expand their experience in the health care industry. Our mission is to go above and beyond with...
-
Customs Specialist
6 days ago
Mississauga, Canada Binex Line Corp. Full timeBinex is a Freight Forwarding, 3PL & VMI Service Provider, Customs Broker, Interstate Trucking Broker-One Stop Logistics Solution-established in 1995, now positioning in 20 strategic locations in USA, Canada, and Mexico, providing high quality and comprehensive worldwide logistics services enhanced through state of art tracking, visibility, and PO management...
-
Specialist, Service Experience
1 week ago
Mississauga, Canada Regional Municipality of Peel Full time**Job Description**: **Specialist, Service Experience** **Corporate Services - Marketing and Communications** **Status: (1) Regular Full-time position** **Salary Range: $89,469 to $111,834 per annum **(plus comprehensive benefits**)** **Work Mode: Hybrid** **_see below for more details about this work mode_** **Hours of Work: 35 hours per week** The...
-
Customer Experience Specialist
1 day ago
Mississauga, Ontario, Canada Premium Retail Services Full timeWe are seeking an experienced professional to serve as a Brand Ambassador at Premium Retail Services. As a key member of our sales team, you will be responsible for driving customer engagement and sales growth.About UsPremium Retail Services is a part of Acosta Group, a collective of trusted retail, marketing, and foodservice agencies reimagining the way...
-
Customer Service Specialist
2 weeks ago
Mississauga, Canada ES OpCo Canada II Ltd. Full timeWe are looking for a Customer Service Specialist who is responsible for delivering a positive customer experience and helping us our business grow in Canada. A Veseris Customer Service Specialist is: - Able and eager to contribute to Veseris’ strategies and tactics. - Able to work independently and as part of a team. - Able to work in a fast-paced...
-
Customs Specialist
6 days ago
Mississauga, Canada Binex Line Corp. Full timeBinex is a Freight Forwarding, 3PL & VMI Service Provider, Customs Broker, Interstate Trucking Broker-One Stop Logistics Solution-established in 1995, now positioning in 20 strategic locations in USA, Canada, and Mexico, providing high quality and comprehensive worldwide logistics services enhanced through state of art tracking, visibility, and PO management...
-
Customs Specialist
6 days ago
Mississauga, Canada Binex Line Corp. Full timeBinex is a Freight Forwarding, 3PL & VMI Service Provider, Customs Broker, Interstate Trucking Broker-One Stop Logistics Solution-established in 1995, now positioning in 20 strategic locations in USA, Canada, and Mexico, providing high quality and comprehensive worldwide logistics services enhanced through state of art tracking, visibility, and PO management...
-
Customer Success Specialist
3 weeks ago
Mississauga, Canada Snaplii Full time**About Snaplii** The Digital Wallet Snaplii has architected a deep bond between Users and Merchants for more efficient communication. The value-added features include making payments with credit cards and exploring favourite merchants and cash-back cards along with the data-driven marketing solutions that allow us to deliver the best in-store and online...
-
Mississauga, Ontario, Canada Sharp Electronics of Canada Ltd. Full timeDealer Customer Experience Specialist Manager, IT Systems & Dealer Customer Experience Full-Time Contract Sharp Electronics of Canada Ltd. (Since its founding, Sharp Corporation has evolved into a brand recognized for creating new possibilities with its original technologies and products. Here in Canada, we're proud to be one of the first five sales...
-
Mississauga, Ontario, Canada Sharp Electronics of Canada Ltd. Full timeDealer Customer Experience Specialist Manager, IT Systems & Dealer Customer Experience Full-Time Contract Sharp Electronics of Canada Ltd. (Since its founding, Sharp Corporation has evolved into a brand recognized for creating new possibilities with its original technologies and products. Here in Canada, we're proud to be one of the first five sales...
-
Customer Service Specialist
7 days ago
Mississauga, Canada ES OpCo Canada II Ltd. Full timeWe are looking for a Customer Service Specialist who is responsible for ensuring the fulfillment of all customer requests and requirements to help us increase sales within Eastern Canada. The position will be seasonal to the end of summer with some flexibility on timing and the potential for extension and permanent employment. Veseris is the leading...
-
Customer Onboarding Specialist
1 week ago
Mississauga, Canada RhythmQ Full timeThe Customer Onboarding Specialist owns and manages customer relationships from the point of sale through successful implementation. They support Sales in closing new accounts, and own current projects. Once implemented, they then transfer the customer relationship to a Customer Success Specialist after a successful onboarding. **What you'll be...