Client Experience Coordinator

4 months ago

Mississauga, Canada Align Custom Fit Full time

**Overview**
At Align we believe wellness begins with a feeling. And we have created that feeling in a revolutionary new concept and flagship space that interlaces the best in medical foot health, within a luxury clinic, boutique, and spa environment. Featuring Canada's first medical Footcare Spa, a private custom-fit footwear fitting room, a boutique, and even a catwalk. Bespoke experiences, in-depth consults, tech-designed products, and indulgent treatments by our highly skilled and diverse medical team of Align Clinicians, offer clients their healthiest, strongest, most beautiful feet. Our respect and love for the brand create a workplace like no other. For us, it is fulfilling to be aligned with exquisite craftsmanship, healthy fashion, and beauty. We are actively searching for the next Client Experience Coordinator to join the team and be part of Align's growth and excitement.

**The Role**
Client Experience Coordinators hold the critical position of embodying the Align brand in each and every client interaction. Each is an excellent communicator and positive brand ambassador. Their passion for Aligned Life Core Values is conveyed in every conversation. The love of building a clientele by developing relationships and fostering pleasurable experiences is in their skillset. They set the tone for the client's entire holistic foot health circuit by hosting guided tours, booking appointments, footwear shopping, client education, check-out, and maintaining continual client contact throughout their lifetime experience. Their impeccable organization, excellent communication and positivity ensure the Align flagship is an enjoyable experience for Align Clients.

**What We Offer**
- An inspiring, sunlight-filled space, and a tech-focused professional work environment.
- Working with a close, dynamic, motivating team.
- A competitive compensation program.
- A collaborative environment supported by team reward opportunities.
- A career roadmap for promotion from within.
- Computer-based and face-to-face training opportunities.
- Ongoing support from your leadership team, focused on your success.
- Gratis on designer footwear, Align Orthotics, and the Footcare Spa.
- Paid vacation and Personal Paid Days.
- A generous benefits plan including added gratis with our brand partners.
- $18-$23 per hour

**Responsibilities of the Position**
Client Experience Coordinators will be accountable to:

- Guide clients through their ongoing foot health journey, from one step to the next in their tour, bookings, ensuring they know what to expect and their expectations are exceeded, keeping ahead of their next step in our process flow, anticipating and responding quickly to client's needs.
- Manage current client base by cultivating relationships and engaging existing clients at higher levels than a typical retail experience.
- Execute proactive, strategic outreach to position and realize future client opportunities and exceed client expectations.
- Support and align with key business initiatives, new product drops, events, product launches.
- Book client appointments by educating and guiding them through the process of Align's holistic circuit, considering their medical or educational needs.
- Personalized, healthy shoe shopping experience in a Boutique retail setting.
- Client check-out and daily cash count.
- Opening and closing of the flagship.
- Ensure all activity enhances the brand, including product presentation, visual merchandising, and proper stock organization.
- Personal Leadership: Work as a team and partner with colleagues to ensure a consistent exceptional client experience and contribute to a positive environment.
- Remain current on industry news, company updates and complete training to better serve clients.
- Exhibit passion and enthusiasm as an Align Brand Ambassador by modeling elegance through an appropriate wardrobe and presence.
- Be brand-aligned and self-directed, with an entrepreneurial spirit

**Required to succeed in the role**
- A charismatic, congenial personality who can deliver luxury client service.
- Demonstrated ability to create and develop lasting and meaningful client relationships that result in consistently exceeding results.
- Can uphold Align's teamwork tenets of positivity, mutual respect and open communication.
- An entrepreneurial mindset that matches with our core values.
- Ability to communicate effectively, professionally and courteously, in-person, on the phone, and digitally.
- Ability to work patiently and cooperatively with a variety of clientele.
- Superior attention to detail and unapologetically organized, clean and tidy.
- Proven ability to self-initiate, self-problem-solve, and self-prioritize.
- Quick learner who can efficiently and independently complete work.
- Willingness to continue to learn and adapt in an evolving role.
- Proficiency with using technology.
- Minimum of 45 w.p.m. typing experience and Microsoft Office skills.
- Monday through Saturday availability.

We

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