Warranty Troubleshooter 1

1 month ago

Ottawa, Canada ALSTOM Full time

As a promoter of sustainable mobility, Alstom develops and markets systems, equipment and services for the transport sector. Alstom offers a complete range of solutions (from high-speed trains to metros, tramways and e-buses), passenger solutions, customised services (maintenance, modernisation), infrastructure, signalling and digital mobility solutions.

**Your future role**

As a **Warranty** **Troubleshooter**, you’ll work closely with teams across the business and be responsible for troubleshooting of Alstom products in order to ensure their availability during warranty period including investigation and repair.

While interacting daily with co-workers, external suppliers and management, all activities will be performed in accordance with strict Health & Safety procedures as prescribed by legislation and the ALSTOM Health & Safety policies.

**The starting rate is $27.33/h and once probation period is completed up to $32.10/h.**

**You’ll specifically take care of**
- Complying with and enforcing EHSS policies and rules
- Troubleshooting including investigation and repair during warranty period
- Reporting any deviation in the Defect Management data base
- Field Modifications implementation
- Fleet check activities

**We’ll look to you for**
- To provide technical leadership & recommendations on appropriate corrective actions
- Suggestions for product enhancements
- Feedback to management regarding customer satisfaction, product performance
- Support and supervision of external supplier representatives

**All about you**

**We value passion and attitude as much as experience**. Here what we think will help you succeed and grow in this role:

- Certified Technician or Undergraduate combined with relevant experience in mechanical, electrical/electronics and IT fields
- EHS champion and field expert
- Flexibility and availability to work on 24/7 rotational shifts
- Excellent problem-solving skills
- Strong supporter of teamwork with good communication skills

**Things you’ll enjoy in this role and working at ALSTOM**
- Contribute to innovative projects
- Challenges free from unexciting daily routines
- Enjoy stability throughout your journey with us as the rail industry is here to stay
- Grow and develop new skills through award-winning learning
- Steer your career in whatever direction you choose across functions and countries
- Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. **If you’re up for the challenge, we’d love to hear from you**

**Important to note**

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

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