Industrial Warranty Coordinator

7 days ago


Ottawa, Ontario, Canada Express Employment Professionals - Ottawa East Full time

The Express Employment Professionals - Ottawa East is currently seeking a highly skilled Warranty Administrator to join their team on a permanent basis.

About the Role:

This position is ideal for individuals with strong organizational and communication skills, as well as experience in mechanical/engineering, parts, service, and/or technician roles. The successful candidate will be responsible for reviewing warranty paperwork, closing out work orders daily, and ensuring accurate claim submissions.

In this role, you will have the opportunity to work independently, demonstrate your ability to manage time and prioritize tasks effectively. You will also be responsible for maintaining positive customer relations and assisting the Service Team as needed.

Responsibilities:
  • Review all warranty paperwork to ensure proper documentation and compliance with dealer and manufacturer requirements
  • Closing out all warranty work orders daily
  • Maintaining accurate labour and parts information for claims submission
  • Correcting rejected claims to maximize paid claims daily
  • Maintaining positive customer relationships
Requirements:

To be considered for this position, you must possess:

  • Minimum 1 year of experience in mechanical/engineering, parts, service, and/or technician roles
  • Previous industry experience or heavy-duty truck working experience is a strong asset
  • Previous warranty claim experience is highly valued
  • Excellent phone etiquette and customer-oriented personality
  • Strong listening skills combined with problem-solving abilities
  • Ability to work independently with excellent organizational and time management skills
  • Comfortable using computer applications
Benefits:

We offer a competitive salary and benefits package, including health and dental coverage, free parking, and opportunities for professional and financial growth.

The estimated salary range for this position is $22.00 - $27.00 per hour, depending on experience.

The schedule is Monday to Friday, 7:30am to 4:30pm.



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