Warranty Troubleshooter

6 months ago

Ottawa, Canada ALSTOM Full time

Req ID:409223

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

**Objective**

Troubleshooting of Alstom products at customer site in order to ensure their availability.

**Performance Measurement**
- Achievement of contractual availability (milestone) targets
- Characterization of K1S/K2/K3 issues on time
- Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
- Availability of configuration update data
- Audit results (internal and external)
- Customer satisfaction of technical expertise
- Compliance with EHS rules and work-related processes

**Key accountabilities**:

- Carry out Troubleshooting of Alstom products during Warranty period including investigation and repair
- Carry out Fleet check activities
- Register all required relevant failure/event data in Defect Management data base (RailSys Light, GSI, Maximo, etc.) including configuration data
- Support specific technical investigations by Engineering or internal or external Supplier
- Ensure good information flow within Warranty team (shift change)
- Support helpdesk activities
- Implement Field Modifications (FM)
- Contribute to Return of Experience

**Key Job Authorities and Dimensions**:

- Autonomous Troubleshooting
- Filling of Defect Management data base
- Application of EHS rules
- Support and supervision of external supplier representatives

**Requirements**:

- Certified Technician or Undergraduate in technical area required (mechanical or electrical/electronics)
- Proficient with IT tools
- Several years of technical troubleshooting/investigation experience, (mechanical or electrical / electronic)
- Field Experience
- EHS knowledge and exposure
- Product knowledge
- Railway Safety/Product liability preferred
- Engineering knowledge preferred
- Experience in customer contact
- Fluent in English
- Must be able to work nights, weekends, Holidays and rotational shifts

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

**Job Segment**:Help Desk, Information Technology, Technical Support, Technology

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