Warranty Troubleshooter

5 days ago

Ottawa, Canada Alstom Full time

**Req ID**: 238334

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

Objective

Troubleshooting of Alstom products at customer site in order to ensure their availability.

Performance Measurement

Achievement of contractual availability (milestone) targets

Characterization of K1S/K2/K3 issues on time

Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base

Availability of configuration update data

Audit results (internal and external)

Customer satisfaction of technical expertise

Compliance with EHS rules and work-related processes

**Key accountabilities**:
Carry out Troubleshooting of Alstom products during Warranty period including investigation and repair

Carry out Fleet check activities

Register all required relevant failure/event data in Defect Management data base (RailSys Light, GSI, Maximo, etc.) including configuration data

Support specific technical investigations by Engineering or internal or external Supplier

Ensure good information flow within Warranty team (shift change)

Support helpdesk activities

Implement Field Modifications (FM)

Contribute to Return of Experience

**Key Job Authorities and Dimensions**:
Autonomous Troubleshooting

Filling of Defect Management data base

Application of EHS rules

Support and supervision of external supplier representatives

**Requirements**:
Certified Technician or Undergraduate in technical area required (mechanical or electrical/electronics)
Proficient with IT tools

Several years of technical troubleshooting/investigation experience, (mechanical or electrical / electronic)

Field Experience

EHS knowledge and exposure

Product knowledge

Railway Safety/Product liability preferred

Engineering knowledge preferred

Experience in customer contact

Fluent in English

Must be able to work nights, weekends, Holidays and rotational shifts

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

**Job Type**: Experienced

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