Workforce Coordinator

2 weeks ago

Dartmouth, Canada Medavie Health Services Full time

Position Type:
Permanent

Closing date:
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

Reporting to the Manager, Operations and Clinical Services, the Workforce Coordinator

Serves as the scheduler for NS TeleHealth staff; provides information regarding operational needs and staff leave requests; creates reports regarding actual workload demands and human resources available to meet the demands for specific periods of time. Assists with payroll administration as required.

As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Duties and Responsibilities:

- The position entails, but is not limited to the following:_
- Service Delivery_
- Assist in service level management by using appropriate tools to forecast workload demands, the number of staff required to meet these demands and related staff schedules.
- Generates and maintains staff schedules according to work plan forecasts.
- Monitors staff shortages and overages on a monthly and daily basis and recommends corrective actions to the Manager of Operations and Clinical Services.
- Enters scheduling adjustments on a daily basis, such as offline activities, absences, additional hours, meetings, etc. and advises the Manager of Operations and Clinical Services accordingly.
- Provides timely, fair and consistent responses to scheduling change requests from staff within the established guidelines.
- Supports management staff in a variety of projects and special assignments.
- Provides training regarding scheduling of staff to employees, as needed.
- Participates in staff orientation and continuing education sessions, as required.
- General Responsibilities_
- Recommends improvements to processing and internal control activities.
- Performs duties in compliance with all relevant company standard operating procedures and policies
- Maintains appropriate communications with all levels of the organization
- Tracks/records and submits time spent on projects and other activities

QUALIFICATIONS AND REQUIREMENTS:

- Experience and qualifications_
- College diploma in a business field required.
- Two years minimum experience in workforce forecasting and staff scheduling in a contact center environment is essential.
- Skills and abilities_
- Ability to work independently.
- Computer literacy in Windows software to include: database, spreadsheet and word processing.
- Ability to use and evaluate the effectiveness of workforce software tools.
- Demonstrates skills in critical thinking, report analysis and problem solving.
- Ability to work effectively within a team environment.
- Proven interpersonal and communication skills; conflict management skills
- Physical Requirements:_

The employee will spend various periods of sitting, standing, walking, crouching, lifting, and / or carrying light objects. Required to maintain one position for long periods of time while sitting at meetings or at a desk. Employee will be reading data or inputting data, report writing, operating a word processor, computer, calculator, and talking on the telephone. Use and exposure to general office equipment such as fax, photocopier, printer, and personal computer. Exposure to low to moderate noise levels.

  • Project Coordinator

    4 days ago

    Dartmouth, Canada WSP Full time

    **The Opportunity**: WSP is growing and has an opportunity for a Project Coordinator to join our Traffic & Transportation Team located in Dartmouth, Nova Scotia. You will work closely with our Project Managers and Team Members to assist in day-to-day activities while working on exciting projects throughout the Atlantic Canada. **Why choose WSP?** - We value...

  • Office Coordinator

    5 days ago

    Dartmouth, Canada IORE Full time

    **Office Coordinator** **COVE** **Halifax, Nova Scotia** **Who is COVE?** Since our launch in 2018, the Centre for Ocean Ventures and Entrepreneurship (COVE) has been on a mission to connect people, ideas, resources, and assets to propel solutions and sustainable growth for Canada’s marine sector. COVE has been central to the creation of a large cluster...

  • Project Coordinator

    2 days ago

    Dartmouth, Canada Cahill Full time

    **Project Coordinator - Electrical Division** **About Us**: Based in Halifax since 1966, Atlantica, a member of the Cahill Group, is one of the largest mechanical and electrical contractors in the Maritimes. Equipped with leading-edge technologies, Atlantica’s highly skilled workforce executes a wide range of mechanical and electrical construction...

  • Marketing and Event Coordinator

    5 days ago

    Dartmouth, Canada IORE Full time

    **Marketing and Event Coordinator** **COVE** **Halifax, Nova Scotia** **Who is COVE?** Since our launch in 2018, the Centre for Ocean Ventures and Entrepreneurship (COVE) has been on a mission to connect people, ideas, resources, and assets to propel solutions and sustainable growth for Canada’s marine sector. COVE has been central to the creation of a...

  • Intraday Analyst

    7 days ago

    Dartmouth, Canada Eastlink Full time

    Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced...

  • Efficiency Preferred Partner Manager

    6 days ago

    Dartmouth, Canada EfficiencyOne Full time

    **_We come to work every day to make the world a better place._** **_ - ** **About EfficiencyOne** Our core values are Integrity, Innovation, and Partnership. EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and...

  • Shop Foreman

    6 days ago

    Dartmouth, Canada Cherubini Metal Works Full time

    Cherubini Metal Works, a member of the Cherubini Group of Companies, is looking for a Foreman to join our team in Dartmouth, NS! We have an outstanding Safety Culture that focuses on the health and wellbeing of our workforce. The desire to be an active participant in our Safety Program is a vital aspect of employment within the Cherubini Group of Companies....

  • Regional Planner

    4 days ago

    Dartmouth, Canada Emera Inc. Full time

    **Job Title**:Regional Planner **Company, Department**: Nova Scotia Power, Regional Operations **Location**: Dartmouth, NS **Type of Employment**: Regular, Full Time **Closing Date**:March 24, 2023 **Reference Number**: 11056 At Nova Scotia Power, we’re committed to providing safe, reliable electricity so that our customers and communities can thrive. We...

  • Manager, Youth and Industry Engagement

    7 days ago

    Dartmouth, Canada NS Auto Sector Council Full time

    **A**BOUT** The Automotive Sector Council is a for impact not for profit. Our focus is to assist the automotive industry of Nova Scotia with their workforce development. From Auto Technician, Collision Technician, Service Advisor to administration. ASC is supporting both employers and employees through innovative strategic practices. The Manager, Youth and...

  • Technical Project Manager

    7 days ago

    Dartmouth, Canada IORE Full time

    **Technical Project Manager** **Centre for Ocean Ventures and Entrepreneurship (COVE)** **Halifax, Nova Scotia** **Who is COVE?** Since our launch in 2018, the Centre for Ocean Ventures and Entrepreneurship (COVE) has been on a mission to connect people, ideas, resources, and assets to propel solutions and sustainable growth for Canada’s marine sector....

  • Quality Inspector

    4 days ago

    Dartmouth, Canada Cherubini Metal Works Full time

    Cherubini Bridges & Structures, a member of the Cherubini Group of Companies, is currently looking for a Quality Control Inspector to join our team. Cherubini Bridges & Structures is a steel manufacturing facility with locations in Dartmouth, Nova Scotia. While bridge design and fabrication is our focus, we're proud to connect communities across the globe,...

  • Electrical Estimator

    5 days ago

    Dartmouth, Canada Cahill Full time

    **About Us**: Based in Halifax since 1966, Atlantica, a member of the Cahill Group, is one of the largest mechanical and electrical contractors in the Maritimes. Equipped with leading-edge technologies, Atlantica’s highly skilled workforce executes a wide range of mechanical and electrical construction projects from design and fabrication to fire...

  • Senior Weapons Systems and Magazines Safety Specialist/Engineer

    Found in: Talent CA C2 - 1 week ago

    Dartmouth, Canada J.D. Irving, Limited Full time

    SENIOR WEAPONS SYSTEMS AND MAGAZINES SAFETY SPECIALIST/ENGINEER Located at 3099 Barrington Street in Halifax, Nova Scotia, Canada, B3K 5M7, and 35 Micmac Boulevard, Dartmouth, Nova Scotia, Canada, B3A 4Y8, Irving Shipbuilding is proud to be Canada’s National Shipbuilder. Over the next 30 years, our shipbuilders will construct 20+ modern patrol...

  • Assistant Brand Manager

    4 days ago

    Dartmouth, Canada Nature's Way Canada Full time

    **Nature’s Way of Canada wants you to join our growing company and talented team!** Nature’s Way is known world-wide as a leading provider of high-quality natural medicines and nutritional supplements, including an expansive line of herbs, omega-3 oils, probiotics, vitamins, and minerals. We are currently searching for a motivated, **Assistant Brand...

  • Parts and Service Manager

    3 days ago

    Dartmouth, Canada Cummins Inc. Full time

    **Parts and Service Manager** **Description** **Parts and Service Manager** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore...

  • Parts and Service Manager

    3 days ago

    Dartmouth, Canada Cummins Full time

    **Parts and Service Manager** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through...

  • Manager, Financial Planning

    4 days ago

    Dartmouth, Canada Irving Shipbuilding Full time

    **MANAGER, FINANCIAL PLANNING & ANALYSIS** **Located at 3099 Barrington Street in Halifax, Nova Scotia, Canada, B3K 5M7, and 35 Micmac Boulevard, Dartmouth, Nova Scotia, Canada, B3A 4Y8, Irving Shipbuilding is proud to be Canada’s National Shipbuilder. Over the next 30 years, our shipbuilders will construct 20+ modern patrol ships and surface combatants...

  • Intermediate Environmental Health and Safety

    3 days ago

    Dartmouth, Canada WSP Full time

    **WSP **is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 55,000 team members across the globe. In Canada, our 9,800+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation...

  • Area Manager

    4 days ago

    Dartmouth, Canada United Services Group Full time

    Wednesday, February 7, 2024 About Us We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year. Job Summary This role is responsible for...

  • Area Manager

    4 days ago

    Dartmouth, Canada United Services Group Full time

    Wednesday, February 7, 2024 About Us We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year. Job Summary This role is responsible for...