Parts and Service Manager

2 weeks ago

Dartmouth, Canada Cummins Full time

**Parts and Service Manager**

Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.

We are looking for a talented Parts and Service manager to join our team
- Supervises employees who install, service, and repair equipment and machinery.
- Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
- Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
- Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
- Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
- Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
- Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
- Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
- Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
- Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

**Qualifications**

**Skills**
- Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
- Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
- Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
- Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
- Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
- Ensures accountability - Holding self and others accountable to meet commitments.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Directs work - Providing direction, delegating, and removing obstacles to get work done.

**Education, Licenses, Certifications**
- Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferredThis position may require licensing for compliance with export controls or sanctions regulations.

**Experience**
- Intermediate level of relevant work experience in a technical field, includin

  • Parts Handler

    4 weeks ago

    Dartmouth, Canada Traction Heavy Duty Parts Full time

    Company Description **Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country;** we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...

  • Service Manager

    4 days ago

    Dartmouth, Canada North East Truck And Trailer Full time

    **NorthEast Truck and Trailer**, part of Valley Group of Companies, is a proudly family-owned business since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in the transportation industry and strive to exceed customer expectations with...

  • Service Manager

    4 days ago

    Dartmouth, Canada North East Truck and Trailer Sales Ltd Full time

    **_GROW WITH US AND BE A PART OF ATLANTIC CANADA'S #1 TRAILER AND TRUCK TEAM!_** **NorthEast Truck and Trailer**, part of Valley Group of Companies, is a proudly family-owned business since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in...

  • Store Manager

    7 days ago

    Dartmouth, Canada Traction Heavy Duty Parts Full time

    Company Description **Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...

  • Parts Counter Person

    7 days ago

    Dartmouth, Canada Mackay's Truck and Trailer Center Ltd Full time

    **Parts Counter Person** MacKay’s Truck & Trailer Center Limited is presently seeking a **Parts Counter Person** for their Dartmouth (Burnside) location. This position requires an individual who demonstrates a commitment to excellence in customer service, strong communication skills and the ability to work as part of a team in a fast paced environment....

  • Account Development Specialist

    6 days ago

    Dartmouth, Canada NAPA Auto Parts Full time

    Company Description **Be part of a community of authentic, proud and trusted people** Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. we believe we don’t just deliver car and heavy vehicle parts all...

  • Procurement Specialist

    4 weeks ago

    Dartmouth, Canada Parts for Trucks Full time

    **Parts for Trucks** has been an industry leader providing parts and service to the heavy-duty trucking industry for over 100 years. Operating 30 sales / warehouse outlets and 15 service facilities from coast to coast, Parts for Trucks offers a complete range of products and services for all makes of trucks and trailers. We are currently seeking a...

  • Accounts Payable Clerk

    3 days ago

    Dartmouth, Canada Parts for Trucks Full time

    **Parts for Trucks** has been an industry leader providing parts and service to the heavy-duty trucking industry for over 100 years. Operating 30 sales / warehouse outlets and 15 service facilities from coast to coast, **Parts for Trucks** offers a complete range of products and services for all makes of trucks and trailers. We are currently seeking an...

  • Parts Technician

    4 days ago

    Dartmouth, Canada North East Truck and Trailer Sales Ltd Full time

    **_GROW WITH US AND BE A PART OF ATLANTIC CANADA'S #1 TRAILER AND TRUCK TEAM!_** **NorthEast Truck and Trailer**, part of Valley Group of Companies, is a proudly family-owned business since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in...

  • Delivery Driver

    3 weeks ago

    Dartmouth, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Parts Advisor

    4 weeks ago

    Dartmouth, Canada AutoCanada Inc. Full time

    **Parts Advisor** **Dartmouth Chrysler Dodge Jeep Ram** **Dartmouth, NS** At **Dartmouth Chrysler Dodge Jeep Ram, **we are looking for a **Parts Advisor** to join our growing team! We are looking for someone who is passionate about delivering exceptional customer service to our valued clients who choose to order parts and service their vehicles at our...

  • Parts & Service Advisor

    4 days ago

    Dartmouth, Canada NS Diesel & Automotive Repair LTD. Full time

    _Parts/Service Advisor _ N.S Diesel & Automotive is looking for an experienced parts/service advisor. If you would like to work in a privately owned business that has a wide base of long time loyal customers, steady growth, positive attitudes, and defines what the word teamwork really means; this is the place for you. We offer competitive wages, and...

  • Looking for Part

    4 weeks ago

    Dartmouth, Canada Special Touch Cleaning Service Full time

    **Job Type**: Part-time Part-time hours: 15-30 per week **Salary**: From $15.00 per hour Schedule: - 4 hour shift - Day shift - Evening shift - Weekend availability Ability to commute/relocate: - Dartmouth, NS: reliably commute or plan to relocate before starting work (required) **Experience**: - Cleaning: 1 year (preferred) Work Location: One...

  • Dealership Service Manager

    7 days ago

    Dartmouth, Canada AutoCanada Inc. Full time

    **Service Manager** **Courtesy Chrysler Dodge Jeep Ram** **Calgary, AB** We are looking for a high performing individual interested in taking the next step in their career to join and lead our growing team as **Service Manager**! You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in...

  • Service Advisor

    4 weeks ago

    Dartmouth, Canada KMM Mechanical and Fabrication Full time

    Hiring a service advisor to greet customers, record their complaints, take keys, start work orders, order parts & work directly with technicians. Answer incoming calls, & communicate with customers, and also take payments on completed work orders. Must have previous Service Advisor experience **Job Types**: Full-time, Permanent **Salary**: $25.00-$32.00...

  • Outside Sales Representative

    4 weeks ago

    Dartmouth, Canada Traction Heavy Duty Parts Full time

    Company Description **Be part of a community of authentic, proud and trusted people.** Our Heavy Vehicle Parts Division is the country’s largest network. This division’s banners include Traction, TW and Cadel. Servicing the transport, construction and farming sectors, we keep them moving **forward**. This makes for a special kind of workplace. We have...

  • Assistant Service Manager

    3 days ago

    Dartmouth, Canada East Coast International Trucks Ltd. (ECI) Full time

    **Assistant Service Manager** **Dartmouth, Nova Scotia** **Reference #SM-16719** With employees throughout Atlantic Canada, East Coast International Trucks, Inc (ECI) is the largest full service International® truck dealership in the Maritimes, with stores in Nova Scotia, Prince Edward Island, and New Brunswick. They believe in their people. They believe...

  • Cleaner (Part-time)

    6 days ago

    Dartmouth, Canada J+A Cleaning Solutions Ltd . Full time

    **NIGHT SHIFT /PART TIME *DARTMOUTH, NS** **Job Summary**:Under the general supervision of the Regional Manager the cleaner performs a variety of cleaning related tasks with emphasis on customer satisfaction and quality service delivery. **Key Responsibilities**:Functioning as a core member of the team the Cleaner must be able to: - Clean and supply...

  • Parts Representative

    6 days ago

    Dartmouth, Canada Wajax Full time

    **The Opportunity** Accountable/responsible for providing a high level of customer service in support of the business of service and parts sales to the market and expediting internal parts service requests while maximizing productivity and proficiency to meet targets. **The Role** - Responsible for day-to-day processing of parts orders for internal and...

  • Part-time Maintenance

    4 weeks ago

    Dartmouth, Canada Ground Force Property Services Full time

    **About Ground Force** Ground Force is a full-service landscaping company that has been working in local communities for over 15 years. We specialize in bringing visions to life for both commercial and residential properties. Alongside our experienced team, we have strong partnerships with some of the province’s best landscape architects. Whether we’re...