Technical Service Associate

5 months ago

Markham, Canada Brown & Brown Insurance Full time

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown Canada has an exciting opportunity available for a Technical Service Associate supporting our Markham & Toronto teams

WHAT YOU’LL DO:

- Essential duties and responsibilities _include the following but not limited to._- Provide technical support to the assigned team and act as a liaison for administrative assignment as requests from the team to clients on behalf of the Client Advisor.- Process and issue automatic renewals downloaded into the Broker Management System (BMS).-
- Obtain approval from Client Service Assistants (CSA) or Client Advisors (CA) for any premium increases of 10% or higher or changes in limits before proceeding with renewal processing.- Input all documents and correspondence into the Broker Management System (BMS).- Assist with invoice processing and certificate issuance, as instructed by CSA or CA (for non-RIBO TSAs).- Answer phone calls, route faxes, and greet clients.- Manage front desk operations.- Process incoming and outgoing mail.- Demonstrate strong organizational and verbal communication skills.- Maintain a positive attitude and handle multiple tasks efficiently.- Undertake miscellaneous projects assigned by the Supervisor or Director. Perform other duties as assigned.

WHAT YOU’LL NEED:
- 1+ years of insurance experience in Commercial Lines (RIBO license encouraged).- Strong organizational and good verbal communication skills.- Proficient in Outlook, with some experience in Applied and MS Office.- Efficient in TAM and/or EPIC.- Positive attitude and ability to multitask.

WHAT WE OFFER:
- Excellent growth and advancement opportunities- Competitive pay based on experience.- Generous benefits package health, dental, vision, etc.- Employee Stock Purchase Plan

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

  • Service Desk Analyst

    3 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, resolving technical issues, and ensuring that our clients receive exceptional service.Key Responsibilities:Provide technical support to clients via...

  • Service Desk Analyst

    3 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at PACE Technical. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to clients via phone, email, and chatResolve...

  • Service Desk Analyst

    4 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone,...

  • Service Desk Analyst

    4 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone,...

  • Service Desk Analyst

    3 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Job Summary:We are seeking a highly skilled Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Participate in the day-to-day operations within the Service Desk DepartmentAdhere to our established...

  • Service Desk Analyst

    4 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Participate in the day-to-day operations within the Service Desk DepartmentAdhere...

  • Service Desk Analyst

    4 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Participate in the day-to-day operations within the Service Desk DepartmentAdhere...

  • Service Desk Analyst

    3 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Participate in the day-to-day operations within the Service Desk...

  • Service Desk Analyst

    4 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Participate in the day-to-day operations within the Service Desk...

  • Service Desk Analyst

    4 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for a variety of...

  • Service Desk Analyst

    4 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for a variety of...

  • Service Desk Analyst

    3 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesParticipate in the day-to-day operations within the Service Desk DepartmentAdhere to our established Service...

  • Service Desk Analyst

    4 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Participate in the day-to-day operations within the Service Desk...

  • Service Desk Analyst

    4 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Participate in the day-to-day operations within the Service Desk...

  • Service Desk Analyst

    1 month ago

    Markham, Canada PACE Technical Full time

    Do you love working with people as much as you love working with tech? If yes, then we have an opportunity that will expand your expertise in all things IT. We’re currently looking for a **Service Desk Analyst **to join our team - we’re looking for you! At PACE Technical, we have what you’re looking for. We’re a group of innovative professionals...

  • Service Desk Support Specialist

    2 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Participate in the day-to-day operations within the Service Desk DepartmentAdhere...

  • Technical Test Manager

    5 months ago

    Markham, Canada Bluelime Technical Services Full time

    **Description**: Job Function The Test Manager will be responsible forleading the business and technical testing teams on the NOMS (Network Outage Management System) project.. They willprovide leadership, guidance, and technical expertise in the area of testing. Specific Accountabilities - Ability to define, review, and evaluate the testing approach and...

  • Service Desk Analyst

    3 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at PACE Technical. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, resolving issues efficiently, and ensuring a high level of customer satisfaction.Key ResponsibilitiesParticipate in the day-to-day operations...

  • Service Desk Team Lead

    5 months ago

    Markham, Canada Pace Technical Full time

    Do you love working with people as much as you love working with tech? If yes, then we have an opportunity that will expand your expertise in all things IT. We’re currently looking for a **Service Desk Team Lead** to join our team - we’re looking for you! At PACE Technical, we have what you’re looking for. We’re a group of innovative professionals...

  • Technical Sales Associate Account Manager Equipment

    4 weeks ago

    Markham, Ontario, Canada Trane Technologies Full time

    Unlock Your Potential with Trane TechnologiesAt Trane Technologies, we're committed to creating innovative climate solutions for a sustainable world. Our Graduate Training Program is designed to develop future leaders through intensive technical, business, sales engineering, and leadership training.Be a Technical Expert for Our Valued CustomersAs a Technical...