Virtual Chief Information Officer

6 months ago

Markham, Canada Pace Technical Full time

Do you love working with people as much as you love working with tech? If yes, then we have an opportunity that will expand your expertise in all things IT. We’re currently looking for two Virtual Chief Information (vCIO) Officer’s (one junior and one senior) to join our team - we’re looking for you

At PACE Technical, we have what you’re looking for.

We’re a group of innovative professionals dedicated to delivering client-centric IT solutions to small and mid-sized businesses in the GTA. We’re now looking for our newest vCIO to join our team - we’re looking for you

**Senior vCIO Responsibilities**
- As the vCIO at PACE you will be responsible for managing a dedicated portfolio of clients.
- Perform Business Impact Analysis and examine how existing technologies could put the client's business at risk
- Develop and maintain long term strategy for technology and how it relates to the client’s business
- Join and/or subscribe to vertical industry journals and trade shows that help keep up with that industry’s technology
- Assist clients in managing their technological investments and determine best investment practices moving forward
- Meet with decision makers on a regular basis as determined by each client’s predetermined annual meeting rhythm schedule to present a Strategic Technology Blueprint
- Generate Project Revenue through Best Practice Compliance and future technology trends
- Formulate and effectively communicate features and benefits of solutions
- Maintain and surpass expectations for client experience
- Develop in-depth knowledge of the service catalogue and how it relates to our customer’s needs
- Document internal processes and procedures related to duties and responsibilities
- Undertake and complete pre-sales training for certified PACE products
- Work closely with the Proactive Alignment Engineers to build strategic opportunities off of their alignment reporting.
- Enter all work activities or service tickets into ConnectWise
- Prepare and complete weekly KPI Reports
- Meet or exceed departmental KPI goals
- Attend regular internal/external meetings
- Other assignments as instructed by the COO
- All other duties and responsibilities as assigned by the COO

You’re the right fit for this role because you are...
- **Focused**:Your clients appreciate your patience and calm demeanor; no matter what issue, big or small, you’re facing.
- **Process-Oriented**: You enjoy following systems and checklists to keep things organized for yourself and your clients.
- **A Team Player**:You’re always willing to lend a helping hand.
- **Eager to Learn**:We know you don’t know everything there is to know about IT - and that’s okay If you’re dedicated to improving your skills and expanding your knowledge, you’ll fit right in here.

**Qualifications**
- Post-secondary diploma or bachelor’s degree in Business Development, Commerce, or Business Management
- 1-3+ years of experience in similar role preferred
- High energy and drive with good negotiation skills
- Advanced Microsoft Office knowledge and skills
- Excellent communication, interpersonal, and active listening skills
- Professional, proactive, and personable telephone etiquette
- Ability to adapt and respond to challenging situations, different personality types, and difficult client inquiries
- Ability to solve problems independently, effectively, and efficiently
- Ability to multi-task and work under tight deadlines
- Ability to manage changing priorities effectively and efficiently
- Strong team player spirit is a must
- Must be willing to work in a hybrid working environment
- Must be willing to attend the office in-person when required

**Working at PACE Technical**

PACE Technical has been officially recognized as one of the top 50 Great Places to Work in Canada each year since 2017. We maintain a highly collaborative culture where doors are always open, ideas are constantly shared, and learning opportunities are abundant. We‘ve cultivated a continuous learning environment by offering course, tuition and certification reimbursement programs for our team.

You will be joining a small, close-knit team in a fun, productive work environment. We enjoy any opportunity to connect with one another, even in a virtual environment. Come join the team at PACE Technical.

**The Details**

This is a full-time, permanent position, offering a salary between $80,000-130,000 per year, depending on your experience. We offer a comprehensive group benefits package, employee assistant program (EAP), profit sharing plan, a wellness fund, a home office allowance, a pregnancy and parental leave top-up plan and other programs to promote the wellbeing of our staff.

You’ll work Monday to Friday, 40 hours per week, during standard business hours. This is a hybrid position, meaning you will be required to work in our Markham office as needed, but can also work remotely.

A strong, reliable internet connection and access to a car are

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