Client Success Advocate

7 months ago

Markham, Canada Pace Technical Full time

Do you love working with people as much as you love working with tech? If yes, then we have an opportunity that will expand your expertise in all things IT. We’re currently looking for a Client Success Advocate** **to join our team - we’re looking for you

At PACE Technical, we have what you’re looking for.

We’re a group of innovative professionals dedicated to delivering client-centric IT solutions to small and mid-sized businesses in the GTA. We’re now looking for our newest Client Success Advocate to join our team - we’re looking for you

Practically speaking, here’s what you’ll do
- Serve as the main point of contact for clients, addressing inquiries, issues, and requests in a timely and professional manner.
- Lead the new client onboarding process to promote a seamless transition with new clients from sales to implementation and ensuring that all onboarding tasks are completed according to established timelines and quality standards
- Keep clients informed about the progress of their onboarding, providing regular updates and addressing any delays or obstacles. Gather feedback from clients about their onboarding experience and use this to continuously improve our processes and procedures.
- Conduct training sessions for clients to educate them on how to use our products or services effectively.
- Manage client reporting & the training portal and provide modifications based on client needs.
- Develop a deep understanding of assigned clients' businesses, goals, and challenges.
- Proactively engage with clients to build strong relationships and become a trusted advisor.
- Collaborate with internal teams, including sales, client strategy, project management, and technical support, to ensure client needs are met effectively.
- Monitor client satisfaction and identify opportunities for improvement or additional services.
- Conduct regular check-ins with clients to assess their satisfaction, gather feedback, and identify upsell or cross-sell opportunities.
- Track and report on key metrics related to client satisfaction, retention, and usage of our services.
- Provide guidance and support to clients on best practices for utilizing our services to achieve their business objectives.
- Stay informed about industry trends, emerging technologies, and competitive landscape to provide strategic insights to clients.

You’re the right fit for this role because you are...
- **Focused**:Your clients appreciate your patience and calm demeanor; no matter what issue, big or small, you’re facing.
- **Process-Oriented**: You enjoy following systems and checklists to keep things organized for yourself and your clients.
- **A Team Player**:You’re always willing to lend a helping hand.
- **Eager to Learn**:We know you don’t know everything there is to know about IT - and that’s okay If you’re dedicated to improving your skills and expanding your knowledge, you’ll fit right in here.

**Qualifications**
- Post-secondary diploma or bachelor’s degree in technology, business, communications, or related field.
- Proven experience in a client-facing role, preferably in the IT services industry.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to prioritize and manage multiple tasks and clients simultaneously.
- Ability to learn new technologies.
- Knowledge of IT services and technology trends is a plus.
- Proactive attitude with a willingness to take initiative and drive results.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Commitment to delivering exceptional customer service and exceeding client expectations.

**Working at PACE Technical**

PACE Technical has been officially recognized as one of the top 50 Great Places to Work in Canada each year since 2017. We maintain a highly collaborative culture where doors are always open, ideas are constantly shared, and learning opportunities are abundant. We‘ve cultivated a continuous learning environment by offering course, tuition and certification reimbursement programs for our team.

You will be joining a small, close-knit team in a fun, productive work environment. We enjoy any opportunity to connect with one another, even in a virtual environment. Come join the team at PACE Technical.

**The Details**

This is a full-time, permanent position, offering a salary between $45,000-$75,000 per year, depending on your experience. We offer a comprehensive group benefits package, employee assistant program (EAP), profit sharing plan, a wellness fund, a home office allowance and other programs to promote the wellbeing of our staff.

You’ll work Monday to Friday, 40 hours per week, during standard business hours. This is a hybrid position, meaning you will be required to work in our Markham office as needed, but can also work remotely.

A strong, reliable internet connection and

  • Client Success Manager

    7 months ago

    Markham, Canada Metergy Solutions Inc. Full time

    **Role**: Client Success Manager **Status**: Full Time **Reports to**: Director, Client Management **Division**: Metergy Solutions, Inc. **Location**: Warden Office (Markham) The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client...

  • Client Success Manager

    2 months ago

    Markham, Canada Metergy Solutions Inc. Full time

    About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital,...

  • Client/Customer Success Manager

    4 weeks ago

    Markham, Canada Metergy Solutions Full time

    Markham, ON L6G 1B3, CanadaReq #1485Monday, November 4, 2024Role: Client Success ManagerStatus: Full TimeReports to: Director, Client SuccessDivision: Metergy Solutions, Inc.Location: Warden Office (Markham)The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved...

  • Client/Customer Success Manager

    4 weeks ago

    Markham, Canada Enercare Inc. Full time

    Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...

  • Client Success Coordinator

    7 months ago

    Markham, Canada Metergy Solutions Inc. Full time

    **Role**: Client Success Coordinator **Status**: Full Time **Reports to**: Director, Client Success **Division**: Metergy Solutions, Inc. **Location**: Warden Office (Markham, ON) About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners, and...

  • Client Success Liaison

    4 weeks ago

    Markham, Ontario, Canada Enercare Inc. Full time

    Enercare Inc. is a Canadian-owned company dedicated to delivering exceptional services and solutions to its customers. As a key player in the home and commercial services industry, we are committed to operating responsibly and giving back to our communities.This role plays a crucial part in building strong business-to-business relationships with assigned...

  • Customer Advocate

    7 months ago

    Markham, Canada Hydro One Networks Inc Full time

    **48392** - **Markham** - **Rotation** - **12 months** Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of...

  • Client Success Specialist

    11 hours ago

    Markham, Canada Jonas Software Full time

    Job Description: Client Success Specialist Jonas Software - Premier Division Jonas Software is an innovative company seeking a Client Support star for its SaaS Construction Management Cloud App! The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup...

  • Commercial Claims Advocate

    3 months ago

    Markham, Canada Gallagher Full time

    **Introduction**: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll...

  • Client Success Account Manager

    7 months ago

    Markham, Canada Carlton One Engagement Full time

    Can work be meaningful? Can it mean more than money, meetings, projects and deadlines? Can companies create positive climate eco-action? Can they do well, and do good? We’re staking our business on ‘_Yes_’ to every one of those questions. **About the Opportunity**: The Account Manager, Client Success will be responsible for managing end to end client...

  • Customer Success Manager

    3 months ago

    Markham, Canada Bittele Electronics Inc. Full time

    Bittele Electronics is a well-established and growing electronics company. We take pride in being one of the leading electronics manufacturers in Ontario, Canada. We serve customers worldwide but mainly in the USA and Canada. With production facilities in China and Canada, we are securing a strong brand and reputation in low volume Turn-key PCB assembly in...

  • Client Success Specialist

    3 months ago

    Markham, Canada Metergy Solutions Inc. Full time

    About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital,...

  • Client Service Representative

    7 months ago

    Markham, Canada AutoNiche Inc Full time

    This isn't an ordinary job posting... because we're not ordinary people at AutoNiche. We're searching for a Client Service Superhero! If you were born to serve people, provide great client service, and solve problems, then we want to talk to you! We are a successful, growing, forward-thinking shop that is working to change the auto repair world, one client...

  • Dental Administrator

    4 days ago

    Markham, Canada Markham Dental - General and Cosmetic Dentistry Full time

    **Position: Dental Administrator - Patient Advocate** **Job Type**:Full-Time **Responsibilities (Core responsibilities and target outcomes associated with this role)** - **Responsibilities and Target Outcomes**:_ - **Excellent Communication Skills: Both Verbal and Written**_ - Seek to deliver exceptional patient experience by understanding their specific...

  • AI Technical Advocate

    4 weeks ago

    Markham, Ontario, Canada IBM Full time

    Embark on a transformative career as an AI Technical Advocate at IBM, where you'll play a pivotal role in shaping the future of enterprise AI solutions.About IBMIBM is a global leader in innovation, dedicated to helping businesses and organizations solve their most complex challenges through cutting-edge technology and expertise.Your Role and...

  • Client Revenue Analyst

    4 months ago

    Markham, Canada Metergy Solutions Inc. Full time

    Client Revenue Analyst About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to...

  • Talent Success Coordinator

    7 months ago

    Markham, Canada Foray Group Full time

    **Position Title**: Talent Success Coordinator **Hours**:Mondays, Wednesdays, and Fridays: 7:30 a.m. - 3:30 p.m. Tuesdays and Thursdays: 12:30 p.m. - 8:30 p.m. **Reports to**: Director of Business Development **The Organization** **The Role** The Talent Success Coordinator will act as the primary coordinator for staff to be connected with shift...

  • Software Engineering AI Technical Advocate Professional Markham, CA

    2 months ago

    Markham, Canada IBM Full time

    p>IntroductionAt IBM, work is more than a job - it's a calling: To design. To consult. To make markets. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? p>Your Role and ResponsibilitiesA career in IBM Software means you'll be part of a team that transforms our customers' challenges into...

  • Customer Success Specialist

    7 months ago

    Markham, Canada Pathway Communications Full time

    **About us** **Job Title**:Customer Success Specialist **Location**:Markham,Ontario **Job Type**: Full-Time, on-site at Markham **Summary**: As a member of the Customer Success Team, you will be the primary point of contact for our clients, responsible for ensuring their satisfaction and success with our managed IT services. You will work closely with...

  • Talent Success Coordinator

    6 months ago

    Markham, Canada The Foray Group Full time

    Salary: $50,000 / Year **The Organization** **The Role** The Talent Developer will act as the primary coordinator for staff to be connected with shift openings in childcare centres. The Talent Developer will be responsible for being aware of the status of our part-time employees, including but not limited to their general availability, strengths, areas of...