Technical Solutions Associate

4 weeks ago


Markham, Ontario, Canada IBM Computing Full time
IBM Technical Support Professional Co-op Role

This role offers an opportunity to gain experience in a customer-facing capacity within IBM Computing.

Key Responsibilities Include:

  • Developing and maintaining excellent customer relationship management skills.
  • Gaining technical knowledge of the product/s supported, with a focus on delivering high-quality solutions.

The Ideal Candidate Should Possess:

  • Business Networking Experience: A deep understanding of the IBM support organization and the ability to facilitate effective networking and collaboration.
  • Exceptional Coordination and Organizational Skills: Strong coordination and organizational abilities, with the capacity to lead diverse teams and multitask in a team-based environment.
  • Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.

To Be Successful in This Role, Candidates Should Have:

  • Experience Working in Client-Facing Roles, Preferably with Direct Interaction with Customer Issues.
  • Able to Troubleshoot Complex Issues and Provide Step-by-Step Technical Guidance, Both Written and Verbal.

Additional Requirements Include:

  • Technical Expertise in Databases (e.g., DB2, MS SQL, Oracle), Web Deployment, CGI Applications, and Servlets.
  • Network Administration Skills.

In Exchange for Your Hard Work and Dedication, You Can Expect a Salary of Approximately $60,000 - $80,000 per Year.



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