Supervisor Critical Incident Services

6 months ago


Montréal, Canada LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Critical Incident Services Supervisor, directs, and oversees the day-to-day operations of Critical Incident Coordinators. The focus of the supervisor is to ensure high degree of customer service towards the provider network. The supervisor is actively involved in ensuring the tasks are completed and that service levels are met.

They will need to identify process improvements to the provider service delivery model. This individual will be leading a fully remote team and will need to adapt their leadership style accordingly.

This role will drive the monthly results for increased revenue in Health Care Service Delivery and ensure audit process is in place for billing information compiled and sent to customers.
- 3 years minimum in a people leader role;
- Generate and present to senior leadership monthly KPI and SLA’s reports;
- Fully bilingual (English/French);
- Experience in managing multiple projects and meeting deliverables;
- Develop and coach employees within TELUS Health’s values;
- Capacity to work with different stake holders at various levels;
- Ability to work in a high stress and fast paced environment.

What’s in for you?
- Permanent full-time position
- Fully remote or hybrid (Canada)
- 3 weeks of vacation
- 2 wellbeing days
- Complete benefit package day 1
- Retirement plan available
- Full access to TELUS Health services
- Discounts on TELUS services

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

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