Bilingual Critical Incident Specialist

5 months ago


Montréal, Canada LifeWorks Full time

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Bilingual Trauma Response Specialist

Anywhere in Quebec or New Brunswick

Full time, defined term contract (one year)

Hybrid (work from home and onsite)

The opportunity

Responsible for delivering onsite, telephonic and virtual Critical Incident Stress Management intervention after a traumatic workplace event, as well as consultation for CIR and related services.

Why join TELUS Health:

- Equivalent of four weeks of vacation;
- Clinical supervision to support professional development;
- Consistent work hours for a better work/life balance;
- Work environment that supports diversity and inclusion.

What you will do:

- Support clients virtually in the immediate aftermath following a traumatic workplace event;
- Provide a preliminary assessment of a presenting workplace situation, and coach managers as required;
- Organize traumatic event support services by interacting with internal clients, external clients and affiliate providers;
- Manage the administrative requirements as dictated by the Trauma team;
- Travel on-site to deliver defusing, debriefing or on-site support for terminations/downsizings.

Who we are looking for:

- Master’s Degree in Counselling, Psychology or Social Work;
- Registration with professional College (when available) or Counselling Association;
- Bilingualism in English and French is required;
- Post-masters clinical experience;
- Group counselling or facilitation experience is required;
- CISM, CISD or Psychological First Aid training or EMDR certification is an asset;
- Demonstrated crisis management skills and ability to provide crisis solutions to clients;
- A valid driver's license is required.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.



  • Montréal, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...


  • Montréal, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...


  • Montréal, Canada Dialogue Health Technologies Inc. Full time

    **Your role as a Critical Incident Response Coordinator** Dialogue is looking for a Critical Incident Response Coordinator on our Operations team to participate in our mission to help people improve their well-being. Working closely with Myriam Caron, Team Lead, your role will be to provide intervention and coordinate a rapid and effective response to a...


  • Montréal, QC, Canada DXC Technology Full time

    **Gestionnaire des incidents critiques** - Gère, coordonne et surveille les activités quotidiennes nécessaires pour avancer dans le processus de gestion des incidents pour un domaine de service donné pour les incidents P3 et P4. - Affecte des ressources pour assurer l'équilibrage de la charge de travail afin de respecter les engagements en matière de...


  • Montréal, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...


  • Montréal, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...


  • Montréal, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • IT Incident Management

    5 months ago


    Montréal, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...


  • Montréal, Canada Scotiabank Full time

    Requisition ID: 197974 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The SSI Supervision Specialist contributes to the overall success of the Scotia Securities Inc. (SSI) Business Controls & Supervision department, ensuring specific individual goals, plans and initiatives are executed/ delivered in...


  • Montréal, Canada OneSpan Full time

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...


  • Montréal, Canada Insight Enterprises Full time

    **Requisition Number**:97000** The Incident, Problem, and Queue Manager is responsible for owning incident, request and problem resolution, working collaboratively across multiple departments to identify root cause, identifying, recording and resolving problems, and for ensuring consistent and effective management of tickets and queues across the...


  • Montréal, QC, Canada DXC Technology Full time

    **Expert Gestion des Incidents critiques ServiceNow (Dorval)** - Traiter des incidents pour s’assurer que tous les protocoles sont suivis avec diligence - Superviser le processus de gestion des incidents et les membres de l’équipe impliqués dans la résolution de l’incident. - Intervenir en cas d’incident de service signalé, en identifier la cause...


  • Montréal, Canada ADP Full time

    **ADP is hiring a Bilingual Payroll Specialist** - _Are you looking to grow your career _in a stable, dynamic environment with plenty of opportunities to progress?_ - _Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?_ - _Are you looking to be yourself _in a culture that values equity, inclusion, and...


  • Montréal, QC, Canada DXC Technology Full time

    **Gestionnaire des incidents et des changements**: Le poste sera un rôle de gestionnaire des incidents et de gestionnaire du changement à effet de levier. Gère, coordonne et surveille les activités quotidiennes nécessaires pour aller de l'avant au sein de l'incident et du client: - Affecte des ressources pour assurer l'équilibrage de la charge de...


  • Montréal, Canada Computershare Full time

    **Voir version française plus bas** **Location: 1500, Blvd Robert Bourassa Montreal, QC** This is a hybrid position primarily based in Montreal, QC. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out...


  • Montréal, QC, Canada ADP Full time

    **ADP is hiring an **HRIS Technology Specialist, Bilingual** - _Are you looking to grow your career _in a stable, dynamic environment with plenty of opportunities to progress?_ - _Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?_ - _Are you looking to be yourself _in a culture that values equity,...


  • Montréal, Canada Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • Montréal, QC, Canada leadsonline Full time

    Forensic Technology, a LeadsOnline company, is the pioneer of automated ballistic identification, and the creator of IBIS (Integrated Ballistic Identification System) technology used in over 80 countries to combat and prevent firearm crime. Reporting to the Global Customer Services Manager, the Support Specialist is the principal point of contact to the...


  • Montréal, QC, Canada GoSecure Full time

    GoSecure offre un environnement de travail créatif et stimulant, un ensemble d'avantages compétitifs et une bonne ambiance pour favoriser la croissance de carrière. Venez mettre votre carrière à l'avant-garde et apportez vos talents à une opportunité de croissance élevée très recherchée dans le domaine de la technologie - GoSecure ! **Description...


  • Montréal, Canada DXC Technology Full time

    Job Description **Technicien support bilingue Français-Anglais /Field Technicien (Site Ville St-Laurent)** **Fonctions essentielles de l’emploi**: - Fournir un soutien technique dans les services d'infrastructure, répondre aux problèmes et aider dans les tâches. - Contribuer aux projets d'infrastructure et aux tâches sous supervision. - Participer...