Bilingual Critical Incident Response Specialist
8 months ago
TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Bilingual Critical Incident Response Specialist
Anywhere in Quebec or New Brunswick
Permanent, full time
Hybrid (work from home and onsite)
The opportunity
Responsible for delivering onsite, telephonic and virtual Critical Incident Stress Management intervention after a traumatic workplace event, as well as consultation for CIR and related services.
Why join TELUS Health:
- Four weeks of vacation and two well-being days to support work/life balance;
- Flexible benefits plan that fits your individual and/or family needs, as of first day of employment;
- Paid professional development days and clinical supervision to support your growth;
- Professional membership allowance;
- Pension plan with contribution from the employer to help you reach your retirement goals;
- One volunteering day/year to support a cause that's important to you;
- Work environment that supports diversity and inclusion;
- Access to TELUS exclusive offers.
What you will do:
- Support clients virtually in the immediate aftermath following a traumatic workplace event;
- Provide a preliminary assessment of a presenting workplace situation, and coach managers as required;
- Organize traumatic event support services by interacting with internal clients, external clients and affiliate providers;
- Manage the administrative requirements as dictated by the Trauma team;
- Occasionally travel on-site to deliver defusing, debriefing or on-site support for terminations/downsizings.
Who we are looking for:
- Master’s Degree in Counselling, Psychology or Social Work;
- Registration with professional College (when available) or Counselling Association;
- Bilingualism in English and French is required;
- Post-masters clinical experience;
- Group counselling or facilitation experience is required;
- CISM, CISD or Psychological First Aid training or EMDR certification is an asset;
- Demonstrated crisis management skills and ability to provide crisis solutions to clients;
- A valid driver's license is required.
Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.
.
-
Bilingual Critical Incident Specialist
6 months ago
Montréal, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...
-
Supervisor Critical Incident Services
6 months ago
Montréal, Canada LifeWorks Full timeTELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...
-
Critical Incident Gestionnaire/ Manager
2 months ago
Montréal, QC, Canada DXC Technology Full time**Gestionnaire des incidents critiques** - Gère, coordonne et surveille les activités quotidiennes nécessaires pour avancer dans le processus de gestion des incidents pour un domaine de service donné pour les incidents P3 et P4. - Affecte des ressources pour assurer l'équilibrage de la charge de travail afin de respecter les engagements en matière de...
-
Bilingual Trauma Specialist
7 months ago
Montréal, Canada LifeWorks Full timeTELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...
-
Bilingual Coordinator Critical Incident Services
6 months ago
Montréal, Canada LifeWorks Full timeTELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...
-
Bilingual Coordinator Critical Incident Services
6 months ago
Montréal, Canada LifeWorks Full timeTELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...
-
IT Incident Management
6 months ago
Montréal, Canada Intact Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...
-
Incident Manager/service Delivery Manager
6 months ago
Montréal, Canada OneSpan Full timeAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
-
Bilingual Ssi Supervision Specialist
6 months ago
Montréal, Canada Scotiabank Full timeRequisition ID: 197974 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The SSI Supervision Specialist contributes to the overall success of the Scotia Securities Inc. (SSI) Business Controls & Supervision department, ensuring specific individual goals, plans and initiatives are executed/ delivered in...
-
Cyber Incident Monitoring and Response Analyst
6 months ago
Montréal, Canada National Bank of Canada Full timeA career as a **Cyber Incident Monitoring and Response Analyst** reporting to the Senior Director of Cyber Incident Management at the National Bank is all about working collectively with your team to improve detection methods and enhance their efficiency within the Security Operations Center (SOC). With your skills in process improvement, monitoring, and...
-
Incident Manager
7 months ago
Montréal, Canada Bell Full timeReq Id: 411171 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...
-
Incident, Problem, Queue Manager
6 months ago
Montréal, Canada Insight Enterprises Full time**Requisition Number**:97000** The Incident, Problem, and Queue Manager is responsible for owning incident, request and problem resolution, working collaboratively across multiple departments to identify root cause, identifying, recording and resolving problems, and for ensuring consistent and effective management of tickets and queues across the...
-
Practice Leader Cyber Incident Response
1 month ago
Montréal, QC, Canada National Bank of Canada Full timeA career as a Practice Leader, Cyber Incident Response in the Cyber Security Incident Management team means playing a key role in overseeing response activities within the Bank. It also means developing and implementing cyber incident response strategies, integrating automation solutions to improve efficiency. It is through your vision, your creativity and...
-
Gestionnaire /manager (Incidents Critiques)
2 months ago
Montréal, QC, Canada DXC Technology Full time**Expert Gestion des Incidents critiques ServiceNow (Dorval)** - Traiter des incidents pour s’assurer que tous les protocoles sont suivis avec diligence - Superviser le processus de gestion des incidents et les membres de l’équipe impliqués dans la résolution de l’incident. - Intervenir en cas d’incident de service signalé, en identifier la cause...
-
Bilingual Payroll Specialist
6 months ago
Montréal, Canada ADP Full time**ADP is hiring a Bilingual Payroll Specialist** - _Are you looking to grow your career _in a stable, dynamic environment with plenty of opportunities to progress?_ - _Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?_ - _Are you looking to be yourself _in a culture that values equity, inclusion, and...
-
Gestionnaire/ Manager Change
2 months ago
Montréal, QC, Canada DXC Technology Full time**Gestionnaire des incidents et des changements**: Le poste sera un rôle de gestionnaire des incidents et de gestionnaire du changement à effet de levier. Gère, coordonne et surveille les activités quotidiennes nécessaires pour aller de l'avant au sein de l'incident et du client: - Affecte des ressources pour assurer l'équilibrage de la charge de...
-
Incident Response Operations Manager
2 months ago
Montréal, QC, Canada NavitsPartners Full time**Incident Response Operations Manager** **Responsibilities**: - Manage IR team activities to ensure timely task and milestone completion. - Create and share regular updates on project status, including strategic changes and progress, with stakeholders and team members. - Allocate tasks according to the skills and expertise of team members. - Assess...
-
Responsable de La Réponse Aux Incidents de
6 months ago
Montréal, Canada Cogeco Communications Inc. Full timeNotre culture vous élève - il n'y a pas d'ego sur le chemin. Notre objectif commun? Nous voulons tous gagner pour nos clients. Nous visons à être toujours évolutifs, dynamiques et ambitieux. Nous croyons au pouvoir des connexions authentiques. Chaque employé fait partie de ce qui nous rend uniques sur le marché: agiles et dévoués. Time...
-
Bilingual Transfer Specialist
6 months ago
Montréal, Canada Computershare Full time**Voir version française plus bas** **Location: 1500, Blvd Robert Bourassa Montreal, QC** This is a hybrid position primarily based in Montreal, QC. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out...
-
Security Operations Center
7 months ago
Montréal, Canada Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...