Incident, Problem, Queue Manager

**Company background** Focus Computer Pte Ltd has been operating since 1989 in Singapore, and is an established leader in the IT hardware and software fulfilment space in Singapore. We have provided a stable environment for our employees since our inception and we believe in taking care of our employees through thick and thin. In 2020, a new management team...

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

Req Id: 411171 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

**Gestionnaire des incidents critiques** - Gère, coordonne et surveille les activités quotidiennes nécessaires pour avancer dans le processus de gestion des incidents pour un domaine de service donné pour les incidents P3 et P4. - Affecte des ressources pour assurer l'équilibrage de la charge de travail afin de respecter les engagements en matière de...

Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

**Gestionnaire des incidents et des changements**: Le poste sera un rôle de gestionnaire des incidents et de gestionnaire du changement à effet de levier. Gère, coordonne et surveille les activités quotidiennes nécessaires pour aller de l'avant au sein de l'incident et du client: - Affecte des ressources pour assurer l'équilibrage de la charge de...

Establish the status of new requests/incidents to check the team's responsibility, confirm requests/incidents have been received and assign them to team members.- Coordinate and lead post-mortem and/or post-implementation meetings as needed.- Closely follow up on requests/incidents before missing targets.- Prioritize work based on the deadlines for the day...

**Job Details** **WHAT WILL BE YOUR DAY-TO-DAY?** **The responsibilities of the incident manager include, but are not limited to the following**: - Lead conference calls, to send communications on major incidents follow up; - Ensure correct information in an Incident Report, listing all actions and taken decisions with approval from implicated and...

**Job description** **SKILLS AND QUALIFICATIONS**: **Must Have**: - Incident Management - Basic understanding of IT and infrastructure - Very strong oral and written communication skills - 3 to 5 years of experience in incident management **Nice to Have**: - Technical background/ education is preferred. **Languages**: - Fluent in both French and...

A career as an IT Major Incident Manager in the Operations, Infrastructure Delivery and IT Security Assets team at National Bank means acting as a leader for resolving major incidents that cause significant business impacts. It is through your experience in managing and coordinating technical bridges, detailed written communications and your IT knowledge...

**Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: - Do you want to be part of a great team in an environment of collaboration and complicity to coordinate major IT incidents? - Are you a team player, recognized for your leadership and in addition your main strength is to mobilize and...

The role of the Major Incident Coordinator - IS&T Operations Support is to ensure the management and coordination of major incidents to reduce service disruption whilst minimizing the impact on Operations. In this role, you will be required to take ownership of major incidents and manage multi-disciplinary and multi-vendor technical resources in crisis...

At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...

**WHO WE ARE** Quanteam is an independent Financial Markets consulting company based in France, the UK, the USA, Canada, and Morocco. Our team of 800 employees supports Corporate and Investment Banks, Asset Management Companies, Insurance, and Corporate for their projects in SI transformation, technology innovation, financial engineering, and regulatory...

**Expert Gestion des Incidents critiques ServiceNow (Dorval)** - Traiter des incidents pour s’assurer que tous les protocoles sont suivis avec diligence - Superviser le processus de gestion des incidents et les membres de l’équipe impliqués dans la résolution de l’incident. - Intervenir en cas d’incident de service signalé, en identifier la cause...

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

**Role**: Desktop Management - Infrastructure Services (IS) **Location**: Montreal **Description**: **Incident handling**: including troubleshooting, break fix; follows incident management process. **Service Requests**: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component Queue management for...

**Role Description**: - Incident handling: including troubleshooting, break fix; follows incident management process. - Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component. - Queue management for incident resolution and request fulfillment. - Desk side support provides support in...

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

**Incident Response Operations Manager** **Responsibilities**: - Manage IR team activities to ensure timely task and milestone completion. - Create and share regular updates on project status, including strategic changes and progress, with stakeholders and team members. - Allocate tasks according to the skills and expertise of team members. - Assess...