Supervisor Truck Operations
5 months ago
At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us
Job Summary
The Supervisor Truck Operations is responsible for the management of Canadian National Trucking Limited (CNTL) Truck Owner Operators for the territory served by CN's Intermodal Terminal. The role is critical to the success of CN's domestic retail customers as the CNTL Owner Operators performs pick-up and delivery services to and from the respective Intermodal Terminals. The incumbent ensures sufficient trucks are available to meet customer demand, federal, provincial, state and local regulatory obligations, and maintains efficient system operation.
Main Responsibilities
Management of Truck Supply
- Monitor business demand and collaborate with the Supervisor Road Operations to resolve truck requirements and adjustments in truck schedules to meet customer demand
- Source additional trucks from motor carriers
- Recruit new CNTL Owner Operators
- Ensure new CNTL Owner Operators are thoroughly vetted through previous employment validations, Police Record check, Criminal Background check, road test, interview, online training and complete the CNTL orientation program
- Make certain that other motor carriers closely observe regulatory compliance, insurance coverage, and drivers are familiar with CNTL processes as well as requirements
- Ascertain Owner Operators make their trucks available on the scheduled days and report on time to meet customer demand
- Confirm records for CNTL Owner Operators and other Motor Carriers are completed and remain updated with current information and documentation as required by Government regulations for that jurisdiction
- Confirm compliance with the Standard contract and the Collective Agreement (CA) with UNIFOR in Canada
- Hold Owner Operator accountable for performance through coaching and focusing steps outlined in the agreement
- Respond to grievances through the Grievance Tracking System (GTS) and work to resolve issues where appropriate and practical according to the requirements of the CA
Safety
- Coach and train Owner Operators on correct safety behaviour
- Investigate vehicle accidents, traffic violations, and Department of Transport violations
- Document all accidents and violations on the CNTL Contractor Management System
- Resolve the root cause of the incident and take corrective action with the contractors through remedial training
- Analyze the safety data to identify trends and develop initiatives to reduce the frequency of violations
- Conduct safety conferences for all contractors to increase awareness of safety-related incidents, corrective actions, and prepare material to help contractor's team improve the overall performance
- Conduct efficiency testing of CNTL Owner Operators by evaluating their pre-trip inspections, on road behaviours, and compliance with CNTL's operating processes
Customer Service
- Provide marketing expertise on ability to haul container shipments between jurisdictions with differing weight limit regulations
- Support customers in proper weight distribution to maximize payload shipped
- Develop operating plan to service new customers
- Coordinate with Dispatch, Customer Service, and Cube Managers to plan workload, truck supply and process to maximize on time performance, and ensure customer expectations are met
- Monitor local road network
- Represent CNTL at Customer Meetings to respond or advise on operational questions
- Propose potential operating efficiencies to improve CNTL's customer service
Cost Control
- Maximize use of CNTL Owner Operators to minimize costs associated with utilization of other Motor Carriers
- Identify opportunities to improve driver productivity
- Coordinate with Supervisor Road Operations to implement improved workflow and truck schedules
- Investigate root cause of wait time, propose, and implement solutions to reduce related costs and wait time
Working Conditions
The role is performed in a combination of office and outdoor environment in various types of weather conditions with a regular workweek from Monday to Friday. The role requires being available on call 24/7 to respond to critical incidences. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires occasional travel (30%), up to 15 weeks per year to offer vacation coverage to various terminals.
**Requirements**:
Experience
Trucking or Carrier or Brokerage
- Minimum 5 years of trucking or carrier or brokerage experience
- Experience
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