Bilingual Service Administrator
6 months ago
**Bilingual Service Administrator**
**At Getinge we have the passion to perform**
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers - and to save more lives.
Are you looking for an inspiring career? You just found it.
Within the Service Operations department, we are looking for
**The qualified applicants will be responsible for the following**:
- Service Dispatch:
- Dispatch service orders to technicians.
- Receive and verify service order entries by technicians.
- Confirm service orders and prepare for invoicing.
- Monitor open service orders and follow up with technicians.
- Service Contract
- Create Service Contract offers and renewals
- Enter Service Contracts and Maintenance Plans in SAP
- Maintain and update Service Contract Tracking spreadsheet
- Review and bill Service Contracts
- Equipment Management:
- Monitor incoming shelves, open work orders and tag incoming equipment.
- Monitor incoming shelves to ensure equipment is moving through the repair system in a timely fashion to meet Quality objectives.
- Customer Assistance:
- Answer technical service helpline and direct calls to the appropriate technician.
- Assess the urgency of the calls and provide appropriate escalation if required.
- Issue RGA’s for customer units to be sent in for repair.
- Test Equipment:
- Calibration Equipment Maintenance Scheduling (distribute and maintain current files).
- Responsibility for the following reporting:
- open service orders, parts backorders, and ad hoc reporting
- Perform other duties as assigned by management.
- 1-3 years of experience in a Service or Logistics Coordinator role.
- Applicable Diploma/Certificate from an accredited institution.
- Bilingual English and French required.
- SAP knowledge is an asset.
- Intermediate computer skills and Microsoft Office skills in Excel.
- Strong organizational skills and very detail-oriented.
- Self-motivated and self-starter.
- Excellent interpersonal, communication, and presentation skills.
**Remote Work: 3-5 days**
**Benefits at Getinge**:
At Getinge, we offer a comprehensive benefits package, which includes:
- Health, Dental, and Vision insurance benefits
- 401k plan with company match
- Paid Time Off
- Wellness initiative & Health Assistance Resources
- Life Insurance
- Short
- and Long-Term Disability Benefits
- Health and Dependent Care Flexible Spending Accounts
- Commuter Benefits
- Parental and Caregiver Leave
- Tuition Reimbursement
Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. Our passionate people hold our brand promise ‘Passion for Life’ close to heart.
- **Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.**_
INDDP
Type d'emploi : Full-time
Avantages:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Horaires de travail:
- Monday to Friday
Question(s) de présélection:
- Are you bilingual (Fluent in French and English) ?
Lieu du poste : Télétravail hybride à Mississauga, ON L5R 3R3
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