Bilingual Customer Service Representative
7 days ago
We are seeking a Bilingual Customer Service Representative to become an integral part of our team, operating within the industry in the heart of Mississauga, Ontario. This role offers a short-term contract employment opportunity, where you will be utilizing your bilingual skills to communicate effectively with our diverse customer base, enhancing their experience and ensuring their needs are met.
Responsibilities:
• Utilize English and French bilingual skills to effectively communicate with a diverse customer base, ensuring their needs are understood and met.
• Handle customer inquiries promptly, providing solutions and resolving issues in a timely manner.
• Collaborate and coordinate with internal departments to address customer issues, ensuring a smooth and efficient resolution process.
• Enhance the customer experience by providing comprehensive information about our products and services.
• Maintain records of customer interactions and transactions, generating reports as necessary.
• Utilize various platforms such as Microsoft Excel, Microsoft Word, ERP Solutions, and Salesforce Platform for data entry, email correspondence, order entry, and handling inbound and outbound calls.
• Uphold a high standard of customer service, even in high-volume call situations, by utilizing strong phone handling skills and active listening abilities.
• The candidate must have a minimum of one year experience working as a Customer Service Representative or in a related field.
• English and French bilingual proficiency, both oral and written, is required.
• Proficiency in answering inbound calls is required.
• Experience in a call center environment, providing excellent customer service, is essential.
• The candidate must possess strong data entry skills, ensuring accuracy and efficiency.
• The role requires the ability to handle email correspondence professionally and effectively in both English and French.
• Proficiency in Microsoft Word and Microsoft Excel is necessary for this role.
• Experience with order entry tasks is required, demonstrating an ability to manage and process customer orders.
• Knowledge of ERP Solutions, especially in a customer service context, is desirable.
• The candidate must be bilingual, with excellent communication skills in both languages, to effectively cater to a diverse customer base.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.
Only job postings for jobs located in Quebec appear in French.
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