Bilingual Service Coordinator

7 months ago


Mississauga, Canada Chubb Full time

Company Description
**The Counterforce Difference...**
- Service Excellence
- Technology leadership
- Focus on Quality
- National Coverage
- Single Point of Contact
- A Name You Can Trust

Counterforce provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.

**Job Description**:
**Key Job Responsibilities**:

- Investigate customer complaints to resolve and retain customers by providing solutions
- Interface with customer support, and all other business units to provide details and resolution timeframes for any customer concerns
- Expertise in establishing a rapport with clients, business units and team members
- Responsible for the daily administration of customer/dealer inquiries including account changes, account updates, return mail
- Perform routine administrative duties
- General accounting skills
- Accountable for acting in a safe and responsible manner. Follows established company health & safety procedures

**Qualifications**:

- Post-Secondary Education in Office Administration or related discipline
- Minimum 5 years of experience in a Customer Service capacity
- Being bilingual-speaking and written in English and French is required
- Previous experience in alarm systems would be an asset

Additional Information
**More about the position**:

- Strong computer skills (i.e. Microsoft Office-Word and Excel)
- Excellent customer service skills with the ability to handle complaints and difficult contacts/situations.
- Excellent organizational, analytical, decision-making skills. and interpersonal skills with the ability to communicate well with various personnel, customers, and dealers
- Must be able to work independently and as a team Member
- Excellent data entry/keyboarding skills

**Our offerings include**:

- Competitive compensation and benefit package
- RRSP matching
- Employee Discounts
- Learning and Development opportunities
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**:

- Criminal Background Check
- Reference Check

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.



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