Field Services Support Specialist

6 months ago

Ottawa, Canada MMIST Full time

**Field Services Support Specialist**

Ottawa, ON

Mist Mobility Integrated Systems Technology is a pioneering company in the field of precision aerial delivery and recovery systems including the Sherpa family of GPS guided parafoils, Space Recovery Systems, LaunchPADS Multi-Mission Manager, SkyLink Parachutist Navigation and Situational Awareness System, and other support equipment. With a strong commitment to innovation and excellence, we have established ourselves as the industry leader. Our cutting-edge technologies and solutions are trusted by military and commercial customers worldwide. We are currently seeking a Field Services Support Specialist to join our Ottawa based team This role is crucial in supporting MMIST’s testing and development initiatives, working closely with government test ranges, aircraft suppliers, and ensuring successful test setups and execution of research and development campaigns.

**What will you be doing?**
- Assist in the setup and execution of company testing and development campaigns.
- Issue RFQ's and secure necessary equipment and services, such as hangar and forklift rentals, aircraft leasing, and traffic.
- Facilitate collaboration and coordination with internal teams, government ranges, permits, and key resource suppliers.
- Issue travel letters to team members for customs.
- Provide on-site support for testing activities, addressing troubleshooting, and resolving logistics issues.
- Lead short-term field campaigns (1-3 days), ensuring all needs are met efficiently.
- Test Campaigns Setup/Planning.
- Manage logistics and planning for research and development campaigns, including arranging vehicles, conference rooms, travel and accommodations.
- Work with internal stakeholders (Project Managers, Production Manager, Product Managers) to ensure all testing equipment is properly prepared and accounted for as per the published test plans, meeting specific test and safety standards.
- Safety Coordination and Personnel Briefings.
- Collaborate with the safety team to adhere to safety guidelines and processes.
- Assist in creating and implementing safety plans and personnel briefings for field activities.
- Documentation and Reporting, maintaining comprehensive records of testing activities, challenges faced, solutions implemented and after action reports.
- Track and manage KPIs, prepare detailed reports on testing progress and logistics for stakeholders.
- Process Improvement, identify and implement enhancements in testing and support processes and help refine field services procedures and best practices.

**What do we need from you?**
- Bachelor’s degree in Aerospace Engineering, Mechanical Engineering, or related field preferred. Equivalent experience in military or commercial sectors.
- Experience in the aerospace industry. Familiarity with government test ranges and aircraft suppliers preferred.
- Experience in military or commercial aviation testing environments is a plus.
- Strong communication and interpersonal skills, problem-solving capabilities, and high organizational skills with a detail-oriented mindset.
- Willingness to travel to various test sites internationally up to six times a year.

**Compliance Statement**

MMIST values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

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