Senior Fielding Support Specialist

2 months ago


Ottawa, Canada Versaterm Full time
p>Who We Are

For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.Senior Deployment & Support Specialist are key to delivering, installing, configuring, upgrading, patching, and documenting the Versaterm software suite. You'll work with project managers and clients to ensure that the Versaterm software is installed and maintained in accordance to the strict guidelines necessary for these mission critical systems. Our specialists must be trustworthy, independent, and technically competent as they will be accessing and applying changes to live public safety systems for police agencies, fire departments and ambulance services.

As a Senior Deployment & Support Specialist, you will be involved with training, mentoring, and guiding junior and intermediate specialists, ensuring they provide the same level of customer service and quality of work that you would.Install, upgrade and configure the Versaterm suite of applications on various customer, cloud and in-house Linux based servers Deploy database changes to client sites Configure and maintain tools for generation, deployment and monitoring of product builds Improve performance and reliability of product builds and deployment strategies Communicate with customer IT staff for deployment related questions Work effectively on several concurrent client and/or internal projects Provide off-hours on-call support on a rotation basis Degree/Diploma in computer science or related field 5-10 years of related technical experience Excellent knowledge of Linux and scripting languages Excellent knowledge of relational databases and SQL Excellent knowledge of programming/coding Excellent written and oral English language skills Able to travel to provide on-site services Intense focus on customer service with the desire to go above and beyond to meet client demands and project deadlines

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.



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