Biotechnology Field Support Specialist

1 week ago


Ottawa, Ontario, Canada BioTalent Full time
Job Summary

BioTalent is seeking a highly skilled and experienced Field Service Engineer to join our team. In this role, you will be responsible for providing exceptional support to our customers in the medical device industry.

The ideal candidate will have a strong background in mechanical, electromechanical, and electronic equipment troubleshooting and repair. You will be expected to work independently, managing your territory efficiently to provide top-notch service to all accounts within your assigned area.

About the Role
  • Responsibilities:
  • Onsite and remote troubleshooting, installation, maintenance, and repairs on Advanced Instruments equipment.
  • Complete and manage Pharmaceutical IQOQ/yearly OQ and Clinical Validations.
  • Completing Preventative Maintenance and field modifications in certain time frames.
  • Ordering and managing car stock inventory.
  • Troubleshooting not only on a mechanical/electrical level but understand and troubleshoot on an application level.
  • Scheduling of installation, PMs, repairs, and other field events.
  • Perform phone support and triage technical support issues on an occasional basis.
  • Keeping up to date on administrative responsibilities such as maintaining service records and providing service reports in a timely manner.
  • Provide training in the field for junior field engineers.
  • Maintaining daily communications/scheduling with customers to ensure resolution and proper follow-up.
Requirements
  • Experience Requirements:
  • Three years' work experience in the medical device industry.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
  • Experience troubleshooting and responding to customer concerns.
  • Proven record of being reliable and accountable for all aspects of their job.
  • Proficient level of computer skills including MS Word, Excel, Outlook, Salesforce, and Teams.
  • Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
  • Ability to work in a fast-paced, self-directed, entrepreneurial environment.
  • Resourceful, with the ability to work independently and learn on the go.
Benefits

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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