Field Support Specialist

3 weeks ago

Ottawa, Canada White Cap Canada Inc. Full time

A position at White Cap Canada (Brock White, National Concrete Accessories, and Brafasco) isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Visit our websites to learn more about the White Cap Canada companies and to view our current career opportunities: Brock White Jobs - Brafasco - Jobs - Careers | NCA

**What we offer**:

- Monday to Friday, Day Shifts.
- Full-Time, Day Shifts.
- Benefits (Medical, Dental, Vision) start on your first day.
- Vacation time.
- Vast Career Development Opportunities.
- 70+ Locations across Canada.
- and MORE
- APPLY NOW to learn more about this opportunity and what more we have to offer_

**Job Summary**:
Responsible for maximizing sales targets within an assigned territory. Work in a team-sales setting to support field sales in managing all sales activities, including prospecting, quoting, purchasing, vendor management, expediting, lead follow-up, and performing data analysis for trends at the account and product level.

**Major Tasks, Responsibilities, and Key Accountabilities**:

- Handles sales quotas for assigned territory. Ensures customers’ needs and expectations regarding their order are met. Follows through with requests to completion or delegates to internal partners.
- Contributes to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues.
- Provides support to field-based staff to support productivity. Manages all aspects of the order cycle as necessary to ensure customer satisfaction including prospecting, quoting, purchasing, vendor management, expediting, and lead follow-up.
- Analyzes sales trends at the account and product level within assigned territory. Creates and executes action plans with the extended sales team.
- Promotes the organization’s product line and services and supports marketing campaigns.
- Executes the complete sales process from engaging potential clients to following up to ensure order satisfaction. Provides updates and feedback, and escalates issues appropriately to the sales and leadership teams.
- Negotiates and closes sales within current pricing, discount structure, and average pricing goals to meet or exceed sales goals for assigned territory.

**Nature and Scope**:

- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
- None.

**Work Environment**:

- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward.
- Typically requires overnight travel less than 5% of the time.

**Education and Experience**:

- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

**About White Cap Canada Inc.**:
A position at White Cap Canada isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. White Cap operates nearly 400 branches across the U.S. and Canada with approximately 7,000 employees. In Canada, White Cap includes the Brafasco, NCA and Brock White brands. Together serving as a one-stop shop providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, residential and infrastructure end markets. Why White Cap Canada: Comprehensive Benefits Package, Team Environment, RRSP Matching Plan, Internal Learning Centre for Career Development, Competitive Salary, Opportunities for Career Growth, Wellness Program AND Tuition Reimbursement

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