Student & Administrative Systems Support

1 month ago


Toronto, Canada University of Toronto Full time

**Date Posted**:10/17/2024
**Req ID**: 40209
**Faculty/Division**: School of Graduate Studies
**Department**: School of Graduate Studies
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00035749

**Description**:
**About Us**:
The School of Graduate Studies (SGS) promotes University-wide inclusive excellence in graduate education, research and professional training to ensure high standards across the various academic divisions, as well as supporting postdoctoral fellows. SGS defines and administers University-wide regulations for graduate education. We share responsibility for graduate education with graduate units and divisions and operates through a system of collegial governance, consultation, and decanal leadership.

SGS also provides expertise and advice; reviews the design and delivery of programs; develops performance standards; supports access, equitable inclusion, fairness, and ethical conduct in graduate education; organizes services and financial assistance to graduate students; encourages a close and positive relationship between research and graduate instruction and represents the cause of graduate education at the University of Toronto and in the broader academic and general community.

**Your Opportunity**:
**Your responsibilities will include**:

- Training end-users on procedures and the use of supported IT systems.
- Troubleshooting and resolving technical issues. Coordinating program schedules with stakeholders.
- Running queries to gather data. Generating reports. Handling sensitive and/or confidential information.
- Analyzing service delivery and/or internal processes and recommending improvements.
- Maintaining information on digital platforms.
- Creating and editing support documentation.
- Serving as a technical resource on hardware and software related issues. Coordinating meeting schedules, agendas, materials, action and follow-up items.

**Essential Qualifications**:

- Bachelor’s degree or equivalent of education and work experience.
- Three (3) years of related experience in front line student services role.
- Demonstrated knowledge of the Student Information System (ROSI) or other similar student information system.
- Familiarity or proficiency in SQL and VBA.
- An understanding of the graduate student “life cycle” and graduate business processes to be able to provide thorough process and data advice and training to staff and students.
- Proficiency with desktop productivity software (MS Word, Excel, Outlook).
- Understanding of relational databases.

**To be successful in this role you will be**:

- Diligent
- Multi-tasker
- Organized
- Responsible

**NOTE: This is a term position ending April 2025.**

**Closing Date**: 10/25/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Term
**Schedule**: Full-Time **NOTE: This is a term position ending April 2025.**
**Pay Scale Group & Hiring Zone**:
**Job Category**: Student Services
**Recruiter**: Blythe Campbell

**Lived Experience Statement



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