Student Support Advisor

6 months ago


Toronto, Canada Fleming College Toronto Full time

Position Title: Student Support Advisor, Afternoon Shift

Department: Student Support & Experience

Primary Purpose

Fleming College, Toronto Programs is a public college-private partnership between Fleming College and Trebas Institute, with academic delivery and student support services managed by Trebas Institute.

Trebas Institute, established in 1979, is a private vocational school with campuses in Montreal and Toronto and offers a broad range of programs in audio, film and television, business and technology as well as music, event and entertainment management. Our mission is to provide high-quality and accessible education and support services to maximize our students’ success and learning experience. We strive to achieve this mission through a commitment to excellence, innovation, interdisciplinary collaboration, as well as inclusiveness and diversity.

Specific Responsibilities
- Continually develop and implement efficient communication processes and strategies to promptly handle and respond to large volumes of student enquires.
- Record, organize and maintain a current database of detailed student communication and case records.
- Quickly gain a thorough understanding of the FCT student journey, from pre-enrolment to graduation, and various departments, policies, and processes to provide students real-time answers to their questions, and where necessary, re-direct enquiries to the appropriate stakeholders.
- Collaborate with internal staff from Student Support and Experience, and several other departments to coordinate flow and accuracy of student communication
- Identify irregularities and/or trends in student communication and develop/implement recommendations to resolve issues
- Assist in the development and production of communication materials designed for new students such as Orientations, Schedules, Guides, etc.
- Perform additional communication tasks, administrative duties, and undertake special communications projects as assigned.
- Coordinate and optimize the student flow on campus.
- Actively participate in webinars, events, Q&As, info sessions (on campus and online) and collaborate in planning, organizing, and facilitating Student Support and Experience initiatives for students.

Position Requirements

Education and Experience:

- Undergraduate Degree or equivalent combination of education and experience.
- A minimum of two (2) years communication/reception/administration experience.
- Working with students in post-secondary education setting is a valuable asset.

Knowledge and Skills:

- Excellent telephone and in-person manner providing an exceptional customer experience with every interaction.
- Excellent English written and oral communication skills.
- Highly organized and efficient time management.
- Ability to multi-task and prioritize.
- Superb attention to detail and ability to meet deadlines; good record keeping and filing skills.
- Proven ability to take initiative and work well within a team and independently.
- Working knowledge of MS Suite
- ** Working Hours: Tuesday through Saturday's 1pm-10pm, 40 hours/week


  • Student Advisor

    6 months ago


    Toronto, Canada University of Waterloo Full time

    Overview: **Term: 2 years** The Student Advisor’s role is to be the primary support person for students during their co-op experience at Waterloo. Student Advisors support the student and their employer supervisor during the work term to ensure a successful work experience. Student Advisors also support students when they are on an academic term but in...


  • Toronto, Canada York University Full time

    **Purpose**: The Faculty of Health at York University is the second largest Faculty offering various degrees and certificates to over 10,000 undergraduate and graduate students. The Academic Advisor contributes to student success, satisfaction and retention in the Faculty of Health by providing academic advising for all new and continuing students in...

  • Student Success

    6 months ago


    Toronto, Canada York University Full time

    **Purpose**: The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 23,000 undergraduate and graduate students, and almost 100 programs delivered through 24 Departments, Schools and Colleges, plus the IBM Markham Learning Site. York University is known for championing new ways of thinking that drive...


  • Toronto, Canada Ace Acumen Academy Full time

    Ace Acumen Academy is a Designated Learning Institution (DLI) and Private Career College is association with St. Clair College that works exclusively with International students and provides them a recognized Ontario Public College credential. The College is focused on preparing graduating learners with exceptional employability skills who are positioned to...


  • Toronto, Canada George Brown College Full time

    **CLOSING**:Open until filled. *** **Land**_ _**Acknowledgement** - George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._ **Equity...


  • Toronto, Canada George Brown College Full time

    **CLOSING DATE**:Open until filled. **Land**_ _**Acknowledgement** - George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._ **Equity...


  • Toronto, Canada Ace Acumen Academy Full time

    Ace Acumen Academy is a Designated Learning Institution (DLI) and Private Career College is association with St. Clair College that works exclusively with International students and provides them a recognized Ontario Public College credential. The College is focused on preparing graduating learners with exceptional employability skills who are positioned to...


  • Toronto, Canada ABM College Full time

    ABM College is currently seeking a full-time Student Admissions Advisor for immediate hire at our Toronto Campus. Our Advisors are dedicated to assisting potential students in selecting and enrolling in their ideal program. The position is best suited for highly competent, energetic, and exceptionally motivated individuals - a positive attitude and friendly...


  • Toronto, Canada Academy of Learning Career College Full time

    The Academy of Learning Career College (AOLCC) is committed to creating a supportive and inclusive environment for adult learners to pursue their educational goals. As a leading educational institution, AOLCC offers a wide range of programs and courses. **Position Overview** As Student Technical Advisor, you will play a vital role in enhancing the student...


  • Toronto, Canada Academy of Learning Career College Full time

    **About us** We are professional, agile, inclusive and our goal is to The Academy of Learning is recognized as Canada's Largest Career College Network, providing learners with tailored, convenient, and affordable programs designed to bridge the gap between formal education and the working world. With over 50 campuses across Canada, it offers a unique...


  • Toronto, Canada Academy of Learning Career College Full time

    **About us** We are professional, agile, inclusive and our goal is to The Academy of Learning is recognized as Canada's Largest Career College Network, providing learners with tailored, convenient, and affordable programs designed to bridge the gap between formal education and the working world. With over 50 campuses across Canada, it offers a unique...


  • Toronto, Canada International Business University Full time

    **Position Title**: International Student Support Officer **Reports to**: International Student Support Manager **Location**:Toronto, ON **About IBU** International Business University (IBU) is a dynamic, teaching-focused institution dedicated to delivering excellence in business education. We seek talented and motivated professionals who are passionate...


  • Greater Toronto Area, Canada Ace Acumen Academy Full time

    Ace Acumen Academy is a Designated Learning Institution (DLI) and Private Career College is association with St. Clair College that works exclusively with International students and provides them a recognized Ontario Public College credential. The College is focused on preparing graduating learners with exceptional employability skills who are positioned to...


  • Toronto, Canada George Brown College Full time $82,900 - $97,580

    CLOSING DATE: Open until filled. Land Acknowledgement George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other. ...


  • Toronto, Canada Ada Support Full time

    Toronto, Ontario & Vancouver, British Columbia At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer...


  • Toronto, Canada International Business University Full time

    **Position Title**:Domestic Student Recruitment Advisor (Sales) **Reports to**: Director of Recruitment **Location**: Toronto, ON **About IBU** **Position Summary** The Admissions Advisor for domestic students will join the Student Recruitment & Strategic Partnerships Team and report to the Director of Recruitment, Admissions & Partnerships. As the...

  • Student Coordinator

    4 weeks ago


    Toronto, Canada International Student Guardianship Canada Full time

    **Please note**: - This is a work-from-home position, but our head office is Toronto-based - We are seeking staff in Southern Ontario (Golden Horseshoe, North of Toronto (Barrie, for example), Peterborough, Kawartha Lakes area, and other areas - The role is remote work-from-home but requires school visits (1 per month on average) and in-person support for...


  • Toronto, Canada HelloKindred Full time

    Job DescriptionAnticipated Contract End Date/Length: 12 months contract with potential to extendOur client, a renowned hospitality school based in Europe, is looking for a Student Recruitment Advisor that will independently and collaboratively execute strategic recruitment plans to meet ambitious targets. The role involves engaging with students, parents,...


  • Toronto, Canada York University Full time

    **Purpose**: York International offers programs and services to over 8,000 international students, scholars, and those who have attained permanent residence status within the last five years. The programs and services support the transition to York University and Canada, create resilient and supportive communities to support student success in a welcoming...

  • Academic Advisor

    7 months ago


    Toronto, Canada ILAC Full time

    **The Company** Established in 1997, ILAC is a leading provider of international education and comprises four distinct divisions. Our offerings range from Language training, University Pathways, Higher Education offering Vocational and Public Private Partnerships programs and Language Testing Centre. Located in Toronto and Vancouver, our mission is to...