Community Engagement Coordinator
3 months ago
**What You’ll Be Doing**:
- Actively engage with our online communities across all platforms including Facebook, Instagram, Reddit, X, and LinkedIn, tailoring communication styles to suit each platform.
- Handle crisis situations at an online community level, ensuring quick and effective responses that maintain the brand’s reputation
- Build and maintain strong relationships with customers, providing support and engagement through social media
- Act as a bridge between the online community and the company
- Identify and address the needs of our online communities
- Take strong, independent initiatives to drive online community engagement
**What You Bring Us**:
- 2-3 years of experience in online community engagement, social media management, or a related field.
- Strong understanding of different social media platforms and engagement trends
- Ability to foster and maintain positive relationships with online community members and clients
- A proactive and creative thinker who can anticipate and address online community needs
- Understanding of cultural nuances and the ability to engage with diverse audiences
- Excellent writing skills, with the ability to craft clear, concise, and engaging messages across various platforms
**What To Expect**:
- Join a passionate and creative team that learns, collaborates, and succeeds together
- Comprehensive benefits package, including, health, dental, and vision
- Fully stocked kitchen, including coffee, snacks, and beer on tap
- Work in a bright and spacious open office space, along the Vancouver Seawall.
- Bring your dog to work - we welcome all four-legged friends in our office
- Transit-accessible location, with plenty of great restaurants and cafes nearby
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