Community Engagement/volunteer Coordinator

3 weeks ago

Vancouver, Canada The Salvation Army Full time

The Community Relations/Volunteer Coordinator supports the work of the management team, offering expertise and strategic oversight of digital/social media marketing and establishing and implementing a strong volunteer program for the Ministry Unit.

**HOURS**:

- 35 hours/week, Monday to Friday 8:30am to 4:00pm. Flexible hours may be required during our busy Christmas season or for occasional special events

**KEY RESPONSIBILITIES**:
**Communications: 20%**
- Recruits, on-boards and trains volunteer team supporting website and social media plans for Boundless Vancouver. Delegates duties appropriately.
- Working with volunteer team strategizes, schedules, and produces social media accounts to highlight ministries, recruit volunteers and monetary and gift-in-kind donations.
- Working with volunteer team, manages WordPress website(s) with updates, maintenance, SEO optimization and relevant local content production with the support of Territorial public relations stories, assets, and events.
- Working with volunteer team, provides in-house graphic support to assist with the design and production of collateral materials including, but not limited to, advertising, brochures, newsletters, info graphics, annual reports, impact reports, online promotions, etc.
- In collaboration with management team members, will implement web-based donor-relations strategies/communications to ensure continued donations through community partners.
- Provides on-site support for media relations events, photo shoots and video productions.
- Produces various written materials such as posters, brochures, press releases, proposals, thank you letters, etc.

**Volunteers: 70%**
- Works with management team members to determine year-round and seasonal volunteer needs for Boundless Vancouver’s integrated mission and develops recruitment tools and processes.
- Supports the MUs planning and implementation of programs by ensuring that volunteer engagement is consistent across all initiatives.
- Ensures adequate volunteer support is in place for the annual Christmas Kettle Campaign. Works to build this volunteer base.
- Building on the work of summer students, supports the Kettle Planning Committee Chair and Seasonal Kettle Coordinator by recruiting and on-boarding kettle volunteers - both individuals and groups - for bell-ringing, counting, pick-ups, etc. Priority focus will be given to this from late September through December.
- Develops volunteer “ask” forms for use by program supervisors to support appropriate recruitment/deployment of volunteers. Assesses effectiveness and adjusts/updates as needed.
- Supports the development of current position descriptions for all Volunteer positions at Boundless Vancouver. Works with Supervisors to update as needed.
- Regularly engages with active volunteers in support of volunteer retention.
- Introduces volunteers to all program leaders to facilitate integrated mission.
- Conducts routine surveys with volunteers for the purpose of improving volunteer programs.
- Communicates regularly with all volunteers (year-round and seasonal) about volunteer needs and potential for increased engagement.
- Trouble-shoots complaints/issues expressed by volunteers to ensure best practices.
- Pursues relevant community-based volunteer recruitment opportunities (school fairs, volunteer fairs, seniors’ fairs, etc.) in support of Boundless Vancouver’s volunteer program.
- Recruits, on-boards, and schedules volunteers. Ensures a sound hand-over to program Supervisors.
- Oversees the development, streamlining and ongoing maintenance of the ministry unit’s confidential volunteer database and scheduling program (Salesforce). Maintains volunteer service statistics. Provides management team with reports, as requested.
- Plans and coordinates appropriate volunteer recognition and appreciation events.

**General Team Support: 10%**
- Will serve on in-house Committees (ie. Kettle Planning Committee, Christmas Toy Shoppe Committee, etc.)
- Liaises with and supports programs with agenda items, scheduling, reports, and other information as needed.
- Assists and supports third-party events benefiting The Salvation Army (ie Volunteer Vancouver).
- May support the development of formal and informal verbal and written translations to facilitate engagement with Mandarin
- and Cantonese-speaking community members.

**The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.**

**Responsibilities for Financial Resources**:

- May be authorized to handle small amounts of cash or Christmas kettle funds, according to policies.
- May hold a corporate credit card for expenses related to volunteers and online platform management.

**Work Environment and Exposure to Hazards**:
Serves in an office environment within a busy CFS ministry. The location of work may create a possibility of experiencing the following disagreeable co

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