Bilingual Receptionist

6 months ago

Toronto, Canada Pattison Sign Group Full time

Pattison Sign Group (“PSG”) is a highly successful, North American company growing organically and through ongoing acquisitions. It is one of the world’s largest signage and branding companies, with eight manufacturing facilities, nine sales and operations offices across North America. In addition to the Pattison Sign Group brand, the following respected brands are part of the PSG family: Teksign, Provincial Sign Systems, Bestworth Rommel, DEX powered by PSG, FBC and Chandler Signs which have together over 1000 employees. We aim to be the leader in fulfilling our customers’ brand.

The company’s Commitment is: “_To provide our customers with innovative branding products and services of the highest quality through the experience and creativity of our people and our pledge to sustainable development_” through its values of _Customer Satisfaction, Integrity, Quality, Teamwork and Innovation_. The culture of the company is focused on accountability, empowerment, and development.

The company operates independently within The Jim Pattison Group, headquartered in Vancouver and made up of over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export and financial industries. With sales of over $15 billion in 2022 and more than 49,500 employees, the Jim Pattison Group is the third largest private company in Canada.

**OVERVIEW**

The Receptionist must display a high level of professionalism, strong written and verbal communication in both languages, and exercise good judgement in a variety of situations. In addition, the Receptionist may from time to time be required to work independently on other tasks as assigned and many circumstances under pressure to handle a wide variety of activities while dealing with confidential matters with discretion.

**Requirements**:
In order to be effective, the individual must have proven work experiencein customer service or an office environment. A skillful and pleasant telephone manner, being customer focused and proven ability to maintain a high level of confidentiality, including the handling of sensitive information along with exercising sound business judgement is critical. A professional temperament, including the capability to remain calm under challenging circumstances and increased workload pressures. In addition, they must show a demonstrated ability to achieve high performance goals and meet deadlines in a fast-pacedenvironment.

The following skillsets and competencies are listed below:
**Effective Listening**: Fully concentrate, understand and ask thoughtful questions to ensure the callers are being directed to the correct PSG individual. Also, to ensure task instructions are consistently completed with mínimal errors and in a timely manner.

**Organization**:Attention to detail, ability to multitask, time management and collaboration. Organize and update the Master Directory containing all employee names and various customer relationships. Coordinate with backups in other time zones and lunch hour.

**Problem Solving**:Ability to resolve/diffuse customer complaints and concerns.

**Time Management**:Ability to effectively establish and execute priorities in a dynamic and changing environment with tight deadlines.

**Relationship Management**: To advance the work of the organization by interacting with internal/external stakeholders in developing professional and productive relationships.

**Communication**: Ability to produce clear to communicate in a professional, positive and friendly demeanor. Seek out new and better ways to direct external communications with the utmost concern with customer service.

**Ability to adapt to change**:Ability to recognize change is constant as it relates to daily business activities, resources, customer requirements and communication methods. Aptitude to listen and adapt shared methods of resilience may be required.

**Hours of Work**:
Commence at 9:00am until 5:00pm Monday to Friday, with 1 hour lunch break.

**Key Responsibilities**:
**Communication**
- Respond and direct internal and external inquiries in a professional and concise manner.
- Operate a multi-line digital switchboard and direct incoming calls to appropriate employee.
- Update the Master Directory with employee names, supervisor relationships, customer service contacts, service and maintenance emergency lines and other key communication information.
- Coordinate with backups in other times zones to ensure a twelve-hour coverage of the switch board.
- Maintain a high level of confidentiality in all interactions.
- Work with IT and Brand Communications to find ever evolving methods to receive incoming communications - e.g. chat bot, live chats etc.

**Work Area**
- Ensure and maintain a tidy and presentable work area.
- Respond to telephone requests.

**Support**
- Assist with different departmental tasks, including certain transla

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