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Receptionist

7 months ago

Toronto, Canada Hazelview Properties Services Inc. Full time

**About the Position**:
The Receptionist reports to the Community Manager under the supervision of the Regional Manager. This role is primary responsible for maintaining the flow of inquiries received, and for providing administrative support to the office to ensure that a superior level of co-operation, service and support is provided to residents, ensuring that Hazelview Properties is the landlord of choice.

**Key Responsibilities**:

- Ensures that a superior level of co-operation, service and support is provided to residents, thereby ensuring that Hazelview Properties is a landlord of choice
- Maintains good resident-landlord relations
- Greets all customers in a friendly and professional manner, ensuring eye contact and a welcoming smile
- Responds to resident inquiries regarding their account, lease or other general queries. Escalates to the Regional Administrator where appropriate
- Ensures every customer is addressed, assisted and directed to the right department
- Answers the telephone as per Hazelview Properties standards and responds to incoming inquiries in a professional, friendly manner
- Exhibits enthusiasm when interacting with customers, vendors, and all staff
- Ensures all areas of the office are maintained in a professional and clean manner
- Manages all aspects of incoming and outgoing mail, including coordination of couriers (incoming & outgoing) and date stamps all received documentation.
- Processes resident payments of rent, parking and any other additional fees
- Ensures ROD is complete and free from errors
- Ensures customers are directed to the right person or department
- Other Administrative duties as assigned

**Job Requirements**:
**Education and Experience**:

- Completion of High School or general education degree (GED)
- 1 year of experience in an office environment at a busy reception desk
- Strong computer skills including Microsoft Office (Excel, Word, Outlook) Experience with Yardi would be an asset
- Experience in a customer service role would be an asset
- Exposure to the Property Management Industry would an asset

**Qualifications**:

- Excellent communication is required. Ability to speak other languages is considered an asset
- Actively championing diversity and inclusion
- A commitment to "Best in Class" customer service
- A professional demeanor with strong communication skills, both verbal and written
- Excellent customer service skills
- Exceptionally organized and detail oriented
- Ability to accurately listen, understand and respond to issues appropriately
- Ability to work and act independently using good judgment when assessing difficult situations
- Self-motivated individual with a “can-do” and a strong commitment to teamwork
- Superior time management skills with ability to multi-task/prioritize and work under tight timelines
- A demonstrated high degree of integrity, diplomacy, discretion and confidentiality
- Excellent problem-solving capabilities
- Actively championing diversity, equity and inclusion to create an environment of belonging
- Bilingualism in French and English is required as we serve both French-speaking and English-speaking clientele.

**About the Company**:
**At Hazelview Properties we believe that apartments**

**are more than bricks and mortar - they are an experience.**

Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.

We are committed to a diverse and sustainable future.

At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.

**Vision**: _“We create value for people and places”._

**Our Core Values**:

- Trust
- Ambition
- Collaboration
- Ownership Mindset
- Having Fun
- Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially._

**Skills**: Preferred
- Computer/Technical Skills
- Customer Service Skills