Remote Chat Specialist

2 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

As a member of CIBC’s Chat & Social Media Contact Centre, the Chat Specialist, will play a key part in supporting the Contact Centre strategic objectives along with other lines of businesses such as Telephone Banking & Credit Card Services. You’ll ensure an optimal client experience when using our online and mobile banking channels. You’ll be responding to customer inquiries, complaints, guidance and troubleshooting.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis._- Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes).- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

Please note that the start date is August 12, 2024 (_expected end date of August 11, 2025)_ and it's a full time 12 months contract position. Our business hours are Monday-Friday 7am-midnight, Sat & Sun 9am-6pm. This is a full-time and shift-oriented role, it is a requirement that you are flexible between these hours.

How you'll succeed- Client focused - engagement of clients that is focused on relationship building over the long term and encouraging client loyalty.- Problem solving - acts effectively by knowing how to obtain information required and uses one’s network to identify and solve for a problem or need.- Adaptable and Flexible - adjusts positively to change and new ways of completing tasks; demonstrates resiliency to change.

Who you are- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.- You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.- You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.- You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- Subject to program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permitExpected End Date

2025-08-11

Job Location

Toronto-20 Dundas St. W., 6th

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

**Skills**:
Call Center, Client Relationship Management, Customer Experience (CX), Live Chat, Mobile Banking, Online Banking, Social Media

  • Remote Web Chat Specialist

    6 days ago

    Old Toronto, Canada DISH Network Full time

    JOB DESCRIPTION:DISH Network is seeking a Remote Web Chat Specialist to join our growing team in Vancouver, British Columbia, CA. In this full-time associate-level position, you will be responsible for providing exceptional customer service and support through web chat interactions. RESPONSIBILITIES: 1. Respond to customer inquiries and resolve issues via...

  • Remote Web Chat Specialist

    7 days ago

    Old Toronto, Canada DISH Network Full time

    JOB DESCRIPTION:DISH Network is seeking a Remote Web Chat Specialist to join our growing team in Vancouver, British Columbia, CA. In this full-time associate-level position, you will be responsible for providing exceptional customer service and support through web chat interactions. RESPONSIBILITIES: 1. Respond to customer inquiries and resolve issues via...

  • Web Chat Specialist

    3 weeks ago

    Old Toronto, Canada U.S. Bancorp Full time

    Job Description: We are looking for a Web Chat Specialist to join our team at U.S. Bancorp. This is a remote work position based in Vancouver, British Columbia, CA. As a part-time Associate level role, the Web Chat Specialist will be responsible for providing exceptional customer service and support through web chat interactions. The ideal candidate will...

  • Web Chat Specialist

    3 weeks ago

    Old Toronto, Canada U.S. Bancorp Full time

    Job Description: We are looking for a Web Chat Specialist to join our team at U.S. Bancorp. This is a remote work position based in Vancouver, British Columbia, CA. As a part-time Associate level role, the Web Chat Specialist will be responsible for providing exceptional customer service and support through web chat interactions. The ideal candidate will...

  • Web Chat Specialist

    3 weeks ago

    Old Toronto, Canada U.S. Bancorp Full time

    Job Description: We are looking for a Web Chat Specialist to join our team at U.S. Bancorp. This is a remote work position based in Vancouver, British Columbia, CA. As a part-time Associate level role, the Web Chat Specialist will be responsible for providing exceptional customer service and support through web chat interactions. The ideal candidate will...

  • Web Chat Specialist

    5 days ago

    Old Toronto, Canada Nutrien Full time

    Job Description:Nutrien is seeking a part-time Web Chat Specialist to join our team in Vancouver, British Columbia for remote work. This entry-level position is perfect for individuals with a passion for customer service and a desire to work independently.Responsibilities: 1. Respond to customer inquiries through web chat in a timely and professional...

  • Web Chat Specialist

    5 days ago

    Old Toronto, Canada Nutrien Full time

    Job Description:Nutrien is seeking a part-time Web Chat Specialist to join our team in Vancouver, British Columbia for remote work. This entry-level position is perfect for individuals with a passion for customer service and a desire to work independently.Responsibilities: 1. Respond to customer inquiries through web chat in a timely and professional...

  • Customer Service Agent

    4 weeks ago

    Toronto, ON, Canada Daifuku Co Full time

    Responsibilities Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support They respond to all client communication via email and provide client support...

  • Remote Chat Specialist

    2 weeks ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Remote Chat Specialist

    2 weeks ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Live Chat Specialist

    1 month ago

    Toronto, Canada Sasmar Healthcare Full time

    We are seeking a talented Live Chat Specialist to join our team. As a Live Chat Specialist, you will be responsible for providing exceptional customer service and support through live chat interactions. If you have a passion for helping customers and excellent communication skills, we want to hear from you!Responsibilities:Respond to customer inquiries and...

  • Remote Live Chat Agent

    4 weeks ago

    Toronto, Canada Sasmar Healthcare Full time

    We are looking for a Remote Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for providing excellent customer service and support through online chat. This is a remote position, allowing you to work from the comfort of your own home.Responsibilities:Respond to customer inquiries and provide support via live chatAssist customers...

  • Remote Live Chat Agent

    2 weeks ago

    Toronto, Canada Sasmar Healthcare Full time

    We are looking for a Remote Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for providing excellent customer service and support through online chat. This is a remote position, allowing you to work from the comfort of your own home.Responsibilities:Respond to customer inquiries and provide support via live chatAssist customers...

  • Web Chat Specialist

    1 week ago

    Old Toronto, Canada Gap Full time

    Job Description:The Web Chat Specialist at Gap in Toronto, Ontario will be responsible for providing excellent customer service through online chats on the company's website. This role requires strong communication skills, problem-solving abilities, and a customer-centric attitude. The Web Chat Specialist will assist customers with inquiries, provide product...

  • Web Chat Specialist

    1 week ago

    Old Toronto, Canada Gap Full time

    Job Description:The Web Chat Specialist at Gap in Toronto, Ontario will be responsible for providing excellent customer service through online chats on the company's website. This role requires strong communication skills, problem-solving abilities, and a customer-centric attitude. The Web Chat Specialist will assist customers with inquiries, provide product...

  • Remote Customer Care Specialists

    4 weeks ago

    Toronto, ON, Canada Daifuku Co Full time

    Responsibilities Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support They respond to all client communication via email and provide client support...

  • Remote Chat Specialist

    2 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Remote Chat Specialist

    2 days ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Remote Contact Center Specialist

    3 weeks ago

    Old Toronto, Canada Baxter International Full time

    Job Description:Baxter International is seeking a Remote Contact Center Specialist to join our team in Toronto, Ontario, Canada. This is a part-time, entry-level position that requires at least 1 year of experience in a similar role. As a Remote Contact Center Specialist, you will be responsible for providing exceptional customer service and support to our...

  • Remote Contact Center Specialist

    3 weeks ago

    Old Toronto, Canada Baxter International Full time

    Job Description:Baxter International is seeking a Remote Contact Center Specialist to join our team in Toronto, Ontario, Canada. This is a part-time, entry-level position that requires at least 1 year of experience in a similar role. As a Remote Contact Center Specialist, you will be responsible for providing exceptional customer service and support to our...