Remote Chat Specialist

2 weeks ago

Toronto, Ontario, Canada CIBC Full time

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit )

What you'll be doing

As a member of CIBC's Chat & Social Media Contact Centre, the Chat Specialist, will play a key part in supporting the Contact Centre strategic objectives along with other lines of businesses such as Telephone Banking & Credit Card Services. You'll ensure an optimal client experience when using our online and mobile banking channels. You'll be responding to customer inquiries, complaints, guidance and troubleshooting.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

We have embarked on an remote work program. All employees are required to meet the program requirements and be able to attend your primary work location within two hours' notice for any business-related purposes.

Agent @ Home Program Requirements

  • Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes).
  • Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
  • Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

Please note that the start date is August 12, 2024 (expected end date of August 11, 2025)and it's a full time 12 months contract position . Our business hours are Monday-Friday 7am-midnight, Sat & Sun 9am-6pm. This is a full-time and shift-oriented role, it is a requirement that you are flexible between these hours.

How you'll succeed

  • Client focused – engagement of clients that is focused on relationship building over the long term and encouraging client loyalty.
  • Problem solving – acts effectively by knowing how to obtain information required and uses one's network to identify and solve for a problem or need.
  • Adaptable and Flexible – adjusts positively to change and new ways of completing tasks; demonstrates resiliency to change.

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
  • You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
  • You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
  • You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
  • Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

  • We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

Job Location

Toronto-20 Dundas St. W., 6th

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Call Center, Client Relationship Management, Customer Experience (CX), Live Chat, Mobile Banking, Online Banking, Social Media

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.


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