Remote Chat Specialist

2 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

As a member of CIBC’s Chat & Social Media Contact Centre, the Chat Specialist, will play a key part in supporting the Contact Centre strategic objectives along with other lines of businesses such as Telephone Banking & Credit Card Services. You’ll ensure an optimal client experience when using our online and mobile banking channels. You’ll be responding to customer inquiries, complaints, guidance and troubleshooting.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis._- Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

The start date for this role is January 15th 2024. Our business hours are Monday-Friday 7am-midnight, Sat & Sun 9am-6pm. This is a full-time and shift-oriented role, it is a requirement that you are flexible between these hours.

How you'll succeed- Client focused - engagement of clients that is focused on relationship building over the long term and encouraging client loyalty- Problem solving - acts effectively by knowing how to obtain information required and uses one’s network to identify and solve for a problem or need- Adaptable and Flexible - adjusts positively to change and new ways of completing tasks; demonstrates resiliency to change

Who you are- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.- You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.- You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.- You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- Subject to program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-20 Dundas St. W., 6th

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

**Skills**:
Call Center, Client Relationship Management, Customer Experience (CX), Live Chat, Mobile Banking, Online Banking, Social Media

  • Remote Chat Support Specialist

    3 days ago

    Old Toronto, Canada Illinois Tool Works Full time

    Remote Chat Support Specialist Hello! Thank you for starting your application to Remote Chat Support Specialist To apply for this position, you will need a GrabJobs account.Do you already have one? 10:39 PM word word word word word word word word word word word word word word word word word word word word word word word word word word word...

  • Remote Chat Support Specialist

    3 days ago

    Old Toronto, Canada Illinois Tool Works Full time

    Remote Chat Support Specialist Hello! Thank you for starting your application to Remote Chat Support Specialist To apply for this position, you will need a GrabJobs account.Do you already have one? 10:39 PM word word word word word word word word word word word word word word word word word word word word word word word word word word word...

  • Remote Chat Support Specialist

    1 day ago

    Old Toronto, Canada Illinois Tool Works Full time

    Remote Chat Support Specialist Hello! Thank you for starting your application to Remote Chat Support Specialist To apply for this position, you will need a GrabJobs account.Do you already have one? 10:39 PM word word word word word word word word word word word word word word word word word word word word word word word word word word word...

  • Remote Chat Support Specialist

    Found in: Jooble CA O C2 - 5 days ago

    Toronto, ON, Canada Illinois Tool Works Full time

    Remote Chat Support Specialist Hello! Thank you for starting your application to Remote Chat Support Specialist To apply for this position, you will need a GrabJobs account. Do you already have one? 10:39 PM word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...

  • Live Chat Agents

    5 days ago

    Toronto, Canada Red Label Vacations Full time

    **JOIN OUR CREW** **Position**:Live Chat Agent - Omni channels **Status**:Full Time **Department**:Retail **Reports to**:Director, Call Centre **Location**:Remote **The Opportunity** Are you looking for an opportunity to work at a rapidly growing contact center putting customers first? We have the perfect fit! Come work with us at one of Canada’s...

  • Sales Manager, CM

    Found in: Jooble CA O C2 - 1 day ago

    Toronto, ON, Canada Remote Technology Full time

    What this job can offer you Sales helps our prospective customers and active customers to fully experience our Global HR Platform! We are the team that responds to incoming queries and helps customers understand how to maximize Remote's full suite of products to meet their employment needs. We enable them to embody our value of Transparency and we...

  • Chat Responder Volunteer

    3 weeks ago

    Greater Toronto Area, Canada Certified Listeners Society Full time

    Learn How to Become a Better Version of Yourself, Volunteer from Home & Provide Emotional Support to Others. **Why Join Certified Listeners Society?** We are a not-for-profit organization built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year. We are not a...

  • Project Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Brunel Full time

    Bilingual Medical Information Specialist (renewable contract) Remote – Greater Toronto Area We are hiring a Bilingual (French/English) Medical Information Specialist for our client based in the Greater Toronto Area. The Medical Information Specialist will contribute to ensuring evidence-based and accurate medical information of the company’s products...

  • Education Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Borealedu Full time

    Let’s reimagine access to Canadian education, together. Boreal Education is an EdTech company that empowers Canadian post-secondary institutions to grow and develop distance, hybrid and online education programs. Lifelong learning is becoming increasingly necessary for professionals to match the pace of automation and digitization in the workplace....

  • Customer Support Specialist

    2 days ago

    Toronto, Canada ChargeLab Full time

    Tier 2 Support, Technical Support, Customer Support Specialist ===================================================== * About ChargeLab: * Over the next decade, there will be a massive shift to electric vehicles (EVs), with the majority of North American vehicle sales expected to be EVs by 2030. ChargeLab is a fast-growing software company building the EV...

  • Project Specialist

    Found in: Jooble CA O C2 - 1 week ago

    Toronto, ON, Canada Worksafebc Full time

    Full-time / part-time Full-time You’ll act as a technical consultant to project teams, defining and evaluating new methodologies and procedures. As an Identity Specialist II at WorkSafeBC, you’ll be using leading-edge technology to help connect British Columbians to healthy and safe workplaces WorkSafeBC, we offer a hybrid work model that...

  • Technical Product Support Specialist I

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Voiceflow Full time

    To support our rapid growth, we are looking for a Technical Product & Customer Support Specialist. As part of our growing Technical Product Support team, you’ll spend most of your time interacting directly with our Enterprise customers & userbase and ensuring that they achieve success with our platform. As a founding member of the Customer Support &...

  • Air Specialist – Remote

    Found in: Talent CA C2 - 2 weeks ago

    Toronto, Canada Direct Travel Full time

    Air Specialist – Remote  Embark on the next step in your career journey with Direct Travel! This is a fully remote position.  Expedition Expectations Assists and maintains email suite  Research and book/hold flights for advisors  Answer questions and resolve issues with advisors on complex air itineraries Process schedule changes, refunds...

  • Accounts Receivable Specialist

    6 days ago

    Toronto, Canada CBI Health Full time

    **Accounts Receivable Specialist** CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth. With over 12,000 dedicated...

  • Air Specialist

    Found in: beBee S CA - 3 weeks ago

    Toronto, Canada Direct Travel Full time

    Air Specialist – Remote Embark on the next step in your career journey with Direct Travel! This is a fully remote position. Expedition Expectations Assists and maintains email suite Research and book/hold flights for advisors Answer questions and resolve issues with advisors on complex air itineraries Process schedule changes, refunds and exchange of...

  • Project Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Ozmosis Research Inc. Full time

    Job Title: Clinical Trials Specialist Hours: 35 HRS/week; 9:00-5:00, Monday-Friday Status: Full Time Level: Minimum 2 Years Experience Position: Combination in-office and remote position If you have experience in oncology, clinical trials management, project management and would appreciate the opportunity to work in a setting that moves...

  • Marketing Specialist

    Found in: Jooble CA O C2 - 1 week ago

    Toronto, ON, Canada NORR Full time

    The Proposal and Marketing Specialist supports the full lifecycle in the development of proposals, as well as other key marketing initiatives for multiple sectors including Public Buildings, Transportation and Education. This role may be remote or may work out of one of our Canadian offices (Calgary, Ottawa or Toronto) or US (Detroit, Chicago, Philadelphia,...

  • Engineering Project Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada WSP Canada Full time

    Senior System Safety Specialist WSP is seeking a proficient Senior System Safety Specialist who will play a pivotal role in the planning, development, and maintenance of WSP's System Safety Management System for railway projects. The ideal candidate should be well-versed in creating System Safety Plans, Safety and Assurance Reports, and Safety Cases in...

  • Customer Support Specialist

    Found in: Talent CA C2 - 3 weeks ago

    Toronto, Canada AgencyAnalytics Inc Full time

    Description We're seeking an experienced customer support champion to join a department that has a stellar internal and external reputation for customer support. Our team provides world-class 24/5 support via Intercom live chat to tens of thousands of digital marketing experts worldwide. We're specifically seeking someone with a strong background in...

  • Specialist (Remote)

    Found in: Jooble CA O C2 - 1 day ago

    Toronto, ON, Canada BDO Full time

    BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. We are looking for a Global Mobility Specialist to join our growing Talent team for a 16-month contract with possibility of extension. While being able...