Customer Service Agent

3 weeks ago

Toronto ON, Canada Daifuku Co Full time

Responsibilities
Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience
The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support
They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues
Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email
Agents may be asked to transition to between channels at any time
Job description
Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience. The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters.To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value.
Original job Remote Customer Care Specialists posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

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