Partner Operations Manager

7 months ago

Toronto, Canada ResQ Full time

**ResQ **was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers.

Repair and maintenance is the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.

We are trusted by the world's leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting started

Hello Future ResQer

ResQ is seeking a **Partner Operations Manager** to strengthen our operations team and enhance our platform’s effectiveness. This role focuses heavily on managing relationships with both new and existing partners, ensuring their success through data-driven strategies and in-depth account management.

We understand that joining a team is one of the most important choices you make, and adding a team member is one of the most important choices we’ll make. We want you to get to know us, and we want to understand how you approach problems, learn, and what motivates you.

We thrive on being transparent and we know Partner Operations requires a certain interest and discipline, so we have included some questions to ask yourself to help you choose if this role is right for you at this specific time (if not, then let’s connect later)

Are you nodding your head with excitement at the idea of:

- Managing several vendor accounts and fostering relationships
- Educating partners on ResQ’s offerings
- Listening to our vendors and resolving any problems that may arise
- Being data and metrics driven

**What You Will Do**:

- ** Account Management & Relationship Building**: Develop and maintain close, trust-based relationships with partners. You'll be the go-to support, assisting with scheduling, documentation, and other operational tasks. You will help them optimize and grow their engagement with ResQ's services.
- ** Metric-Driven Management**: Track and analyze key metrics related to partner health and revenue to ensure performance targets are met. Your decisions will be backed by data, driving continuous improvements.
- **
Educational Outreach**: Proactively educate partners on ResQ’s offerings, ensuring they are fully informed and able to leverage our services for maximum benefit.
- **
Strategic Problem Solving**: Address and resolve partner issues, using insights to drive enhancements in ResQ’s platform and operations.
- **
Cross-Functional Collaboration**: Collaborate with internal teams such as sales, product and customer success to support overall operational objectives.

**Who You Are**:

- 2+ years of account management experience, preferably in a tech or service-oriented industry, with a proven track record of maintaining and enhancing customer relationships.
- Your approach is rooted in a metrics-oriented mindset, with a keen focus on achieving and surpassing targets through informed strategies.
- With a background in support, you are adept at managing partner expectations and ensuring their needs are met with exceptional service.
- You are flexible, able to handle the dynamic challenges of a marketplace environment, and committed to long-term partner success.
- Your meticulous nature ensures that no detail is overlooked in managing partner accounts, maintaining accurate records, and executing strategies with precision.

**Nice to Haves**:

- Experience in the restaurant industry or technology marketplaces is a valuable asset, providing a solid foundation for understanding partner dynamics within these sectors.

**How you will do it**:

- A self-starter: You wake up, form a plan, and get going
- Practice Extreme Ownership - including exhibiting a bias for action, a deep desire to understand all parts of our business, including our customers, and partners; taking risks, adapting and learning till you succeed; a mindset to persevere
- Be open to feedback; listen, learn, and iterate. We’re all One Team
- Live and breathe a customer-first mindset, one that cares deeply about the customer experience and sets new standards for service

While we are never perfect, we have aimed to build a process that fosters fairness and helps to minimize bias, this includes structured processes and interviews. Our goal is that everyone interviewed has a positive experience, regardless of the outcome.

Stage : Send us your resume and a note about how your story connects to ours. Feel free to focus on what you have learned rather than just a list of responsibilities. Tell us your story We’ll aim to tell you quickly if it is not the right fit so you are always informed.

Stage : An interview with the hiring manager and another team member

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