Partner Operations Specialist

3 months ago

Toronto, Canada CDW Full time

At CDW, we highly value the energy and commitment you bring to your job every day. Our Partner Operations Specialist role is an exceptional opportunity for a motivated, self-starter to grow and advance their career as an innovative, Fortune 200 leader. The #1 name in Canada for IT solutions, we're driving meaningful technological change for companies in virtually every industry.

Working closely with the Product & Partner Management (PPM), Marketing and other teams, the Partner Operations Specialist is responsible for the day-to-day operational aspects of the department and providing support to Partner Operations, Partner Investment, Partner Success and broader PPM vision, goals, and strategies.

**What you will do**:
**Business/Planning Functions**
- Supports monthly, quarterly and annual planning
- Reports on goals in coordination with management for defined business metrics
- Communicates the impact of trends or changes within the IT industry to stakeholders, as it relates to partner operations and PPM process
- Provides solutions to business issues and/or challenges, and identifies opportunities to leverage
- Provides ad-hoc support to the management team of PPM as required

**Operations Functions**
- Support Partner Operations, Partner Investment, Partner Success and broader PPM vision, goals, and strategies.
- Enable various aspects of the Product and Partner Management (PPM) department by acting as a liaison between departments, including but not limited to Sales, Marketing, Partner Finance, Purchasing and more.
- Act as a primary point of contact to deliver, assist PPM teams with and/or troubleshoot various PPM operational processes.
- Support varied projects/initiatives as defined by management working both individually and as part of a group
- Project support may include internal or external process or communication improvements, alignment or improvement of company and/or vendor partner initiatives, operational streamlining, new coworker onboarding, as well as cross-departmental initiatives
- Participate in tool and process improvement projects as requested.
- Working in coordination with the Business Project Manager, supports day-to-day operational aspects of the department including consolidating partner communication to CDW sellers, goal processing and reporting, collaboration with finance on partner contracts and billing, and strong alignment and collaboration with the data lab and purchasing teams on product description code maintenance, distribution bids, and partner processes through distribution.
- Responsible for, maintaining, sharing and storing process documents, resource guides, training modules and other related project and operational process documents. May create new documentation, working closely with the Business Project Manager and other PPM leadership.
- Reviews and consolidates deliverables prepared by the PPM or marketing teams and ensures communication between all key stakeholders
- Holds operations review meetings with all key stakeholders and team members
- Identifies and orchestrates PPM training opportunities as well as collecting and summarizing stakeholder feedback
- Resolves and/or escalates issues in a timely fashion
- Identifies possible areas of improvement for the company and shares with management

**Must-Have**:

- Bachelor's degree
- Excellent organizational, interpersonal, problem-solving and planning skills
- Passion for operations and learning new things
- Self-motivated, results-oriented and ability to manage tasks simultaneously
- Solid presentation skills

**Nice to Have**:

- Bachelor's degree in Business or Marketing
- Knowledge of the IT industry and aptitude for understanding new technologies

**Who we are**:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

**What you can expect from us: Culture, coworkers, careers.**
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.

The well-being of our employees is essential to us. CDW offers a comprehensive benefits package, which includes health

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