Partner Success Manager
1 month ago
-Clio
is more than just a tech company-we are a global leader that is transforming the legal experience for all by
bettering the lives of legal professionals
while
increasing access to justice
Summary:
We are currently seeking a Partner Success Manager to join our Channel Partner Team in Vancouver or Toronto.
Who you are:
What your team does:
The Clio Channel Team is rapidly growing and focused on building and managing relationships with our Channel partners to drive sales and expand our market reach. The team activates existing relationships and builds new partnerships with firms consisting of Law Consultants, IT Consultants, Managed Service Providers, Accountants/Bookkeepers, and SEO/Marketing Consultants. They are human and high performing; while also working cross-functionally to drive Clio’s development of the #1 cloud based solution.
What you'll work on:
The Partner Success Manager will assist in managing and supporting a portfolio of our growth partners, working to provide exceptional service and facilitate the partner’s onboarding, enablement, and daily operational needs. This role is ideal for someone who is looking to develop their skills in partnership management and gain valuable experience in a dynamic environment.- Support the onboarding of new partners, ensuring they are set up and understand the resources and processes available.- Assist in delivering training materials, answering partner inquiries, and helping partners access the tools and resources needed for success.- Serve as the initial point of contact for our growth partners, maintaining regular touchpoints to address questions and check-in on their progress.- Foster positive relationships through proactive communication and by providing reliable, supportive service to our partners.- Help with the day-to-day operations of the partner program, including tracking partner activities, updating partner records, and managing communication channels.- Assist in gathering and reporting data on partner performance, using this data to help identify any areas for support or improvement.- Address partner inquiries, provide timely assistance, and liaise with relevant teams to deliver effective solutions.- Actively learn about the partner landscape to become a trusted resource for partners seeking support.
What you bring:
- Minimum of 1-3 years in partner success, customer success, or account management, ideally within a mid-market software company.- Strong communication, organizational abilities, and customer support skills.- Ability to proactively identify and address partner challenges and advocate for solutions.- Bachelor’s degree in Business, Marketing, or a related field.
Bonus points if you have:
- Experience working with Channel Partners- Experience using sales tools such as Salesforce, Salesloft, Google Suite or similar
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.- Flexible time off policy, with an encouraged 20 days off per year.- $2000 annual counseling benefit- RRSP matching and RESP contribution- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
The full salary range* for this role is $78,400 to $92,300 to $106,200 CAD..
In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to
diversity, equity and inclusion
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at
-
Partner Success Manager
3 months ago
Toronto, Canada Intelex Full time**Position Overview** As part Global Services, the Partner Success Manager will work with Intelex Consulting Partners to drive success for Intelex customers. The Partner Success Manager will drive success by facilitating the necessary agreements between Intelex and our Partners, and then collaborating with the Strategic Alliances, Sales, Global Services,...
-
Partner Success Manager
7 months ago
Toronto, Canada Ocado Group Full timeThe Ocado Smart Platform (OSP) is a modular, scalable software and hardware solution supporting highly automated customer fulfillment warehouses (CFCs) integrated with a fully-fledged grocery e-commerce platform. The vision is to provide large brick-and-mortar retailers across the globe with an online service using our disruptive technology. Partner...
-
Partner Success Manager
1 month ago
Toronto, Canada CLIO Full timeWhat your team does: The Clio Channel Team is rapidly growing and focused on building and managing relationships with our Channel partners to drive sales and expand our market reach. The team activates existing relationships and builds new partnerships with firms consisting of Law Consultants, IT Consultants, Managed Service Providers,...
-
Partner Success Manager
6 months ago
Toronto, Canada Quickpass Cybersecurity Full time**Partner Success Manager** **Who we are** Quickpass Cybersecurity (“CyberQP”) is a rapidly growing venture backed Software as a Service (SAAS) provider of Helpdesk Security Automation and Privileged Access Management (PAM) solutions for the Managed IT Services (MSP) industry. MSPs in 13 countries depend on CyberQP to deliver its critical solutions....
-
Customer Success Manager
6 months ago
Toronto, Canada Vena Solutions Full timeThis is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. _#LI-Remote_ **About the role**: Vena Solutions is looking for a Partner Customer Success Manager (CSM) to join the team. As a Partner CSM, you will own a portfolio of customers who have relationships with...
-
Smb Azure Partner Success Manager
6 months ago
Toronto, Canada Microsoft Full timeIn SMC and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be...
-
Specialist, Partner Success and Engagement
2 weeks ago
Toronto, Canada Canada's Children's Hospital Foundations Full timeThe mission of Canada’s Children’s Hospital Foundations (CCHF) is to do** **_what is right for children, so they live their healthiest, most fulfilling lives_**. Established in 2017, CCHF is a non-profit organization that raises funds for a national network of children’s hospital foundations. As the largest single, non-government funder of child health...
-
Partner Success Principal, Canada
6 months ago
Toronto, Canada Via Full timeVia is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a **Partner Success Principal**, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll...
-
Partner Success Associate, Canada
6 months ago
Toronto, Canada Via Full timeVia is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a **Partner Success Associate**, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll...
-
Partner Success Principal, Canada
5 months ago
Toronto, Canada Via Full timeVia is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As a Partner Success Principal, you’ll be the face and voice of Via for our partners both internally and externally. You’ll work collaboratively with...
-
Restaurant Success Manager
6 months ago
Toronto, Canada Foodee Full time**RESTAURANT SUCCESS MANAGER** **Restaurant Success Team | Toronto, ON** Are you passionate about local food culture? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and...
-
Restaurant Success Manager
7 months ago
Toronto, Canada Foodee Full time**RESTAURANT SUCCESS MANAGER** **Restaurant Success Team | Toronto, ON or New York, NY** Are you passionate about local food culture? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local...
-
Enterprise Regional Sales Manager
6 months ago
Toronto, Canada Radware Bot Manager Full timeEnterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...
-
Strategic HR Partner for Business Success
2 weeks ago
Toronto, Ontario, Canada fishRecruit Inc. Full timeWe are seeking a seasoned Human Resources Business Partner to spearhead our team's success in Canada. This critical role contributes to our company's prosperity by providing comprehensive HR support to all employees across assigned areas or districts within a territory.This position reports directly to the Human Resource Manager and is tasked with...
-
Team Lead, Partner Success
7 months ago
Toronto, Canada Plusgrade Full timeTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being...
-
Restaurant Success Manager
6 months ago
Toronto, Canada SkiptheDishes Full time**Ready for a Challenge** **Description**: We’re looking for an industry expert who can be the bridge between SKIP and our Restaurant partners for collaboration, mutual growth and long-term success. You will be responsible for driving strong relationships with independently owned restaurant partners in Western Canada. We are looking to foster long-term...
-
Customer Success Manager
4 months ago
Toronto, Canada Burroughs, Inc Full timeDescription Customer Success Manager POSITION SUMMARY TheCustomer Success Manager(CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription....
-
HR Business Partner for Retail Success
3 weeks ago
Toronto, Ontario, Canada fishRecruit Inc. Full timeAt fishRecruit Inc., we are seeking an experienced HR Business Partner to support the delivery of Human Resources programs and services in our Canadian operations. This role contributes significantly to the company's success by assisting with the effective implementation of HR policies, procedures, and processes across all stores.We are looking for a...
-
Customer Success Manager
7 months ago
Toronto, Canada Burroughs, Inc. Full time**Customer Success Manager** **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members...
-
Customer Success Manager
7 months ago
Toronto, Canada Burroughs, Inc. Full time**Description** Customer Success Manager **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription....