Inside Sales Associate

7 months ago

London, Canada Moffatt & Powell Rona Full time

Moffatt & Powell is a proudly Canadian, family owned company with a rich history of stores spanning over 65 years. We are a leader in the building material supply and retail industries and continue to be a competitive supplier to the new home, farm and industrial market place. With the nationally recognized RONA brand, we are able to offer our customers a wide product selection, more financing options, and better customer service. At Moffatt & Powell, it’s not just a job, it’s a career

Position Summary
Committed to go above and beyond for customers is what Moffatt & Powell Rona is all about. Caring, Commitment, Community and Continuous learning are the 4Cs here at Moffatt & Powell Rona. A Load Builder is required to utilize a forklift equipped to move materials around the yard and assemble advanced or specialized customer/contractor orders. Advanced orders are based on quantity and variety of products as well as customer specifications/preferences. Other responsibilities include the loading and unloading of trucks, supporting control with inventory documentation and full adherence to safety compliance regulations.

Core Competencies
- Operating Equipment
- Time Management
- Problem Solving
- Accountability and Dependability
- Decision making and Judgement
- Planning and Organizing
- Communication

Job Duties
- Provide first class customer service by assisting contractors/customers find product and recommend product
- Prepares specialized orders for delivery including identifying, locating and securing material as per shipping paperwork and customer specifications
- Operates forklift, consistently practicing safe operating habits to load and unload vehicles, transport material and prepare loads for delivery
- Performs routine and regular preventative maintenance of vehicle advising supervisor of required repairs. Complete forklift inspection sheet daily
- Builds and arranges customer orders and loads onto vehicle giving consideration to safety/security of load, minimizing potential for damage in transport, order of use by customer and routing of vehicle
- Receives returned material and returns material to stock as directed
- Checks prepared loads for accuracy and completeness and takes the required measure to correct as needed.
- Maintains excellent housekeeping of the yard, sheds, special order area and ensures product is accessible for customers
- Supports inventory control with accurate documentation and proper reporting of damaged product
- Operates the Saw to cut wood upon receipt of certification when directed
- Ensure all products leaving the yard have been invoiced
- Able to count product accurately, use measuring tape when necessary
- Be knowledgeable about all products stored in the yard
- Be familiar with the grades, dimensions and species of lumber stocked in the yard
- Ensure safety of customers and fellow associates
- Keep the work area clean and tidy
- Comply with policies and procedures regarding loss prevention, breakage of goods and health and safety
- Perform other duties as assigned by management

**Requirements**:

- 3-5 years of Lumber Yard and/or Forklift driving experience in a related industry
- Valid Forklift Certification; can operate all types of Forklifts
- Advanced understanding of sales principles and operational knowledge
- Friendly, reliable and customer service oriented
- Offers exceptional service to customers as needed
- Advanced product knowledge of outdoor merchandise
- Advanced verbal and written communication skills
- Ability to work in a fast-paced environment and meet strict deadlines
- Accurately identifies problems and diffuses/ resolves situations quickly and efficiently
- Maintains a safe work environment
- Attend training as required
- Ability to work with mínimal supervision
- Maintains professional appearance

Work Conditions
- Physical ability to lift up to 50lb to 80lbs
- Ability to push and pull up to 80lbs
- Frequent standing and sitting
- Exposure to outside temperatures (Hot and Cold)
- Able to work during the week and weekends
- Able to work overtime as required

**COVID-19 CONSIDERATIONS**: We adhere to all Covid-19 guidelines, Sanitizing is done throughout the store, yard and machines and we are practicing physical distancing. All customers and employees have the choice the wear a mask in the store.

If this sounds like an opportunity you would like to know more about, APPLY TODAY Moffatt and Powell is committed to an inclusive and barrier free workplace.

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