Administrator Ll

2 weeks ago

Toronto, Canada First National Financial Full time

We are hiring an Administrator II, Customer Administration
**Reporting To**: Manager, Customer Service Administration
**Full-Time/Part
- Time**: Full-time
**Posting Date**: March 25, 2024
**Closing Date**: April 8, 2024
**Hours of Work**: 8:30 a.m. - 5:00 p.m.
**Grade**: 6.5
**Office Location**: Downtown Toronto Great location Steps away from the main public transit station

**What we offer**:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
- Eligibility for benefits is dependent on the terms of employment

**The Opportunity**:
The Customer Service Administrator is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.
- Identify and process requests in a timely fashion
- Confirm processed requests to clients and brokers in a timely fashion
- Provide payout penalty quotes to brokers and clients
- Prepare Mortgage Assumption Statements
- Prepare accurate assumption statements
- Follow-up with Solicitor for receipt of completed assumption documents
- Input accurate new account information into the mortgage system
- Assist other departments within Residential Administration when needed
- Distribute requests to the corresponding departments
- Follow-up with client to confirm resolution and customer satisfaction
- Complete special projects as assigned by Management
- Adheres to policies/procedures to ensure AML requirements are met, when applicable

**The Requirements Needed**:

- Completion of Post-secondary education and/or equivalent work experience required
- Mortgage experience an asset
- Competency in MS Office; capacity to learn new technologies/systems

**The team you will join**:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through our mortgage broker channel and service commercial clients through our national origination team of empowered advisors.
At First National, It’s in our Nature is our rallying cry. It underlies our values, beliefs, and how we show up for each other, our clients, our partners and the community. Our nature defines who we are and guides every decision we make.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

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