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Manager, Industrial Relations

4 months ago

London, Canada Canada Post - Postes Canada Full time

Job Requisition Id: 180869
Business Function: Labour Relations
Primary City: London
Other Location(s):Ottawa
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: CPMGA02
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 05/17/2024

The Manager, SME: Grievances & Arbitration, Human Rights & WCB Appeals provides functional direction to the regional team of SMEs. Supports and implements a comprehensive strategy that is responsive to the current and future needs of the organization, our employees and customers. Identifies and participates in the development of labour relations (LR) and human rights programs to ensure the delivery of the departmental and corporate strategy and programs including WCB appeals within policy standards.

**Responsibilities**:
Below are the main job requirements and responsibilities for the Manager, Industrial Relations (Field).
- Manages, coaches and provides guidance and leadership to a team of SMEs in Grievances, Arbitration, Human Rights and WCB Appeals. Plans and monitors the implementation of Labour Relations and Human Rights programs within established performance and policy standards.
- Fosters a collaborative work environment, where team members are engaged, motivated and committed to their mandate and objectives. Provides development opportunities for team members and ensures solid and effective understanding and alignment of individual and team goals with regional business priorities.
- Provides advice and information to regional management and executives including provision of investigation results and responses to Presidential, VP, Ministerial, Ombudsman, whistle-blower and other enquiries and develop action plans for responding to contentious complaints including the communication of the impact of legislative or regulatory changes in jurisprudence. Embodies and promotes the Corporate Leadership Behaviours and Values; and practices the leadership habits when dealing with all stakeholders, both internal and external.
- Tracks, analyzes and develops reports on trends and regional grievance activities. Monitors the internal grievance management system (GMS) to ensure accurate information input. Develops and implements regional strategies to meet client needs and achieve team key performance indicators and targets. Works with Head Office to validate trends and resolves issues involving grievances, arbitrations, consultation and appeals.

**Job Responsibilities (continued)**:

- Provides a key functional leadership role in resolving LR and Human Rights issues, escalating issues to the national management team where necessary, and facilitate effective team building within the SME team. Monitors the grievance process to ensure only the appropriate cases go to arbitration.
- Maintains a network of internal and external contacts to regularly benchmark and remain current on future trends and developments related to labour relations and human rights programs, policies and strategies. Participates in HR associations and events, in order to remain current and promote the CPC brand.

**Qualifications**:
**Education**
- Completed post-secondary, preferably in a related field **OR** a combination of equivalent professional experience and training

**Experience**
- 3 to 5 years of relevant functional experience
- 2 or more years’ experience managing people
- One or more years of experience in a unionized environment an asset
- Knowledge of Labour Relations, Human Resources, Mail Operations, Collection and Delivery, Marketing and Retail Operations
- Knowledge of labour/management principles, the Canada Labour Code, the Canada Labour Relations Board process, Canada Post collective agreements, Canada Post Health and Safety programs, the Worker’s Compensation Process and the Canada Post Act. Also familiarity with provincial labour regulations, collective agreements and various labour organizations
- Proficient computer skills and competent with Microsoft Office programs
- Excellent team building and leadership skills and experience
- Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
- Strong interpersonal skills with an ability to build and maintain relationships
- Strong oral and written communication skills

**Other Information**:
**Safety Sensitive Positions**
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

**Employment Equity**

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

**Conflict of Interest**
The Conflict of Interest Policy prohibits employees from hiring, superv