Community Manager

2 months ago

Toronto, Canada Park Property Management Full time

Since 1975, Park Property Management has been providing affordable, well-maintained rental accommodations offering both quality and value. Our properties are managed with pride in the pursuit of long-term relationships with all of our residents.

Our company portfolio currently includes more than 11,200 apartment units in 91 buildings located across the Greater Toronto Area, as well as in other major cities across Ontario including Milton, Cambridge, Kitchener, Waterloo, Stratford, Tillsonburg, Guelph, and London

**Community Manager** - Toronto

At Park Property, our residents deserve a comfortable environment in which they can realize their dreams. To ensure we consistently deliver this to residents, we are looking for a Community Manager to join our team.

Reporting to the Property Manager, the Community Manager is responsible for ensuring our residents feel good about where they live. If you take pride in being a champion for resident relations and provide best-in-class customer service in all matters pertaining to the day-to-day management of the property, this job which supports our 66 Isabella St/550 Jarvis St. multi-residential properties, is perfect for you

**_
What you will do:_**
- Promote a strong sense of community by maintaining an overall focus on enhancing the customer experience
- Respond to all inquiries, feedback, complaints or concerns from residents (current and perspective) professionally and courteously and follow up as required
- Accountable for activities as it relates to resident services, service providers, and contractors for day to day as well as new construction
- Act with integrity and demonstrate a high level of customer service
- Ensure effective communication with residents, consistent with their expectations
- Maintain good resident relations, handling & documenting resident complaints & any emergencies in the building which occur during, over & above office hours
- Partner with Marketing & Leasing on overall Resident experience strategies at the property
- Provide input for planning and budgeting, inclusive of annual budget preparation, reforecasts, management plans, performance reports, and variance reports
- Work with colleagues to coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites
- Perform regular and proactive inspections of the property and make recommendations as required
- Conduct regular market surveys, analyzing competition & identifying market trends for the purpose of providing input & recommendations on pricing & strategy
- Educate residents, when appropriate, on the rules & regulations of the property
- Complete weekly/monthly reports as required
- Organize resident events/activities aligned to the resident base to increase customer loyalty
- Maintain good resident relations, handling & documenting resident complaints & any emergencies in the building which occur during, over & above office hours
- Supports team goals, objectives, operations & strategy for properties outlined by management
- Support the Property Manager with other related duties as required when required

**_ Who you are:_**
- Possess exceptional communication and interpersonal relationship skills
- 3 + years of management experience with multiple reports
- College or University education in a business or related field
- Completion of (or working towards) Property Management Designation considered to be an asset
- High degree of diplomacy, integrity, discretion and confidentiality
- Leadership abilities that inspire others
- High degree of initiative, agility, creativity and flexibility
- Ability to work with a diverse group of people and interests while being culturally aware
- Intermediate knowledge of MS Office (Word, Excel, and PowerPoint)

**_
What we offer:_**

Competitive salary based on experience and skillset, comprehensive benefits package including employer sponsored defined contribution pension plan and a professional and friendly atmosphere in which to build your career.

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