Director, Community Engagement

2 weeks ago

Toronto, Canada South Riverdale Community Health Centre Full time

South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.

This position is expected to work onsite.

**Responsibilities**:
**External Stakeholder Engagement**
- Work to deepen our organization’s efforts to create and foster relationships that drive impactful partnerships to support achieving our vision of healthy communities where everyone belongs
- Deliver stakeholder engagement strategies that identify and anticipate social risks to projects, formulate and recommend solutions to meet these challenges
- Primarily responsible for developing a roadmap for comprehensive community engagement that positively impacts the reputation of SRCHC in the community
- Build, foster and nurture positive working relationships with community members, grassroots groups, local businesses, community organizations, and neighbourhood associations
- Lead and support the delivery of stakeholder engagement for a range of SRCHC services
- Play a leadership role on SRCHC’s Community Liaison Committee (CLC) and other community advisory committees
- Provide a strategic perspective on the preparation of communication and engagement materials including presentations, agendas, key messages, frequently asked questions, fact sheets, display panels etc.
- Plan and coordinate engagement events of various sizes and complexity (both in-person and virtual) to promote SRCHC programs and services
- Leverage digital tools and technologies in the delivery of engagement activities
- Prepare consultation summary reports based on analysis and synthesis of input received from engagement activities
- Evaluate outreach and engagement programs and identify areas for continuous improvement
- Develop and maintain a real-time dashboard for community engagement and feedback
- Acts as SRCHCs ombudsman for clients and community
- Serve as point of contact and oversee the organizational response and communications to stakeholders about SRCHC programs and services
- Develop and manage community feedback dashboard and reporting to SRCHC senior leadership and the board
- Develop procedures/workflow to manage the timely logging, response and responses to community feedback

**Communication**
- Oversight of all communications that promote the organization and development of strategy to keep stakeholders informed about the SRCHC activities, achievements, needs, concerns and action plans
- Identifying opportunities for SRCHC to participate in and influence the development of community initiatives and public policy in areas central to SRCHC’s mandate
- Develop, implement and evaluate communications strategies/plans
- Ensure all messaging aligns with key organizational strategies, vision, mission and values and act as the spokesperson for the organization and support the CEO as appropriate
- Chairs and leads communications cross-organizational committee
- Work centre-wide to coordinate the generation of content for print and digital media to ensure its alignment with the agency’s strategic communication plan and values
- Curate content and oversee the maintenance of SRCHC’s websites
- Manage the development, design and production of print and digital media including newsletters, brochures and content on SRCHC’s website and social media
- Monitor media and social media, listen, respond and report trends to Senior Leadership
- Coordinate updates and distribution of content for the organizational mailing list
- Lead the development of the Annual Report and other publications
- Develop and maintain rapport with journalists, identify and pursue media and press opportunities and high-quality and informative press releases
- Continue to build repositories of professional photographs, b-roll videos and testimonials for publications/media
- Create presentations and reports for both external and internal use
- Coordinate and oversee the development organizational videos as required
- Oversight of communications toolkit to assist staff in programmatic communications
- Lead the development of a crisis communications plan and coordinate relevant trainings to train staff as spokes

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