System Administrator

1 month ago

Peterborough, Canada Four Counties Addiction Services Team Inc. Full time

Four Counties Addiction Services Team (Fourcast) is a community-based addiction treatment service provider that strives to provide the highest quality of evidence-based addiction treatment and case management services. Fourcast offers services across 5 sites in the region. The community treatment program staff work in-office and community settings and are often co-located and integrated with other organizations to reduce barriers for those accessing services.

**About The Position...**

The System Administrator ensures the proper operation of the technical environment, allowing end users to accomplish business tasks efficiently. This role involves receiving, prioritizing, documenting, and actively resolving end user help requests, as well as escalating incidents when necessary to maintain Service Level Agreement (SLA) expectations. Problem resolution may require the use of diagnostic and help request tracking tools, along with providing in-person assistance using both remote tools and deskside support.

**What We're Looking For**:
**Education**:

- Completion of a post-secondary degree or diploma in a related field, such as Information Technology or Computer Science.

**Experience**:

- Minimum 2 -3 years’ experience working in a related position, preferably in the not-for-profit sector.
- Knowledge of computer hardware, including primarily a laptop-based environment.
- Experience with desktop and server operating systems, including Windows 10, Windows 11, Azure, EntraID, and Office 365 including Defender for Endpoint.
- Experience with server software, including Microsoft Exchange, Microsoft Sharepoint.
- Experience with Cisco IOS, stacked switches, vLANs, routing tables
- Experience with maintaining an Enterprise level backup environment.
- Experience with Word Press based Content Management sites.

Certificate, Licenses and Records
- Valid Ontario Class G driver’s license
- Satisfactory Vulnerable Sector Check is required.

**Job Types**: Full-time, Permanent

Pay: $55,200.00-$167,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Operating systems: 3 years (required)
- Azure: 3 years (required)
- Windows: 3 years (required)
- Microsoft Office: 3 years (required)

Work Location: In person

Application deadline: 2024-11-01

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