Business Systems Analyst

3 months ago

Peterborough, Canada Trent University Full time

**Job Purpose**:
Reporting to the Assistant Director, Business Services & Initiatives, the Business Systems Analyst position operates with a high level of autonomy to lead design thinking activities working with students, end users, and campus partners to implement systems, technology solutions, and/or business process improvements using data-informed practices.

Working with IT and campus partners, this position analyzes, evaluates, recommends, and develops systems for problem resolution, expansion, optimization, or integration. As part of this work, the incumbent will prepare and maintain system documents, operating procedures, information risk and security management protocols, specifications, works plans and records. This position receives and manages confidential, personal, and proprietary information using sound judgment responsible to ensure policy and legislative requirements are achieved.

**Key Activities**:

- Working with process owners, coordinate the development and continuous improvement of business processes and associated process maps.
- Lead the implementation of new systems and modules, including conducting research to justify purchasing of new technology.
- Identify process and systems challenges across the department and recommend solutions to leadership.
- Serve as the institutional systems administrator for the student housing management enterprise software system and the department administrator for department specific systems. Manage system access and security.
- Complete annual updates to all systems and troubleshoot system issues.
- Develop and oversee information risk and security management protocols, and settings, ensuring compliance with legislation.
- Develop and maintain housing IT business continuity and emergency operations plan.
- Conduct audits, penetration tests, simulations to identify and address possible security risks.
- Develop and manage MOUs and service level agreements related to system management.
- Provide training, development, and coaching activities to teammates in areas of expertise.
- Other duties as required.

**Education Required**:

- Honors University Degree (4 year) in Business Administration, Computer Science, or Management Information Systems is required.
- Business Analyst certification is considered an asset.

**Experience/Qualifications Required**:

- Proven experience in overseeing the design, development and implementation of software and hardware solutions, systems, or products.
- Training and experience in website design and server-based programming including HTML, JavaScript, CSS, PHP, and XML.
- Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
- Excellent data analysis skills, documenting workflows, developing process maps, and the ability to translate data into recommendations and concise reports.
- Proven experience in the operation and analysis of database and systems design/architecture, as well as data retrieval methodologies to achieve user needs.
- Demonstrated project management skills.
- Excellent analytical, mathematical, and creative problem-solving skills.
- Excellent written and oral communication skills with the ability to communicate ideas in both technical and user-friendly language.
- Excellent listening and interpersonal skills.
- Logical and efficient.
- Keen attention to detail.
- Ability to conduct research into systems issues and products as required.
- Highly self-motivated and directed.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong student-centric orientation.
- Demonstrated ability to work independently and success in a team oriented, collaborative environment.
- Understanding of Freedom of Information and Protection of Privacy Act and implementation.

**Job Types**: Full-time, Permanent

Pay: $84,692.00-$99,991.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2024-09-27

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