Business Support Services Coordinator

6 months ago

Mount Pearl, Canada NL Dairy Coop Full time

**ABOUT NL DAIRY CO-OP**

You’re proud to live and work in Newfoundland and Labrador - and so are we

NL Dairy Co-op provides a unique opportunity for you to contribute to the local dairy industry. It is a newly formed co-operative, established by 19 NL dairy farmers which has a binding agreement to purchase Agropur Co-operative’s NL dairy processing and distribution business, including the Central Dairies brand. Our vision is for NL Dairy Co-op products to be the first choice in the dairy aisle, ensuring the long-term sustainability of the local dairy industry. We are building a local team that will operate the only fluid milk processor and distributor 100% owned and operated by Newfoundlanders and Labradorians.

At NL Dairy Co-op, we value our employees. We are looking for someone who shares our core values of Quality, Commitment, Cooperation and Communication. And if you care about food security, sustainability, supporting local and delivering quality, healthy and nourishing products to our communities, we hope you’ll consider joining our team. When you work with NL Dairy Co-op, you invest in our province and its people. That’s why we’re committed to investing in you, too.

**POSITION PROFILE AND RESPONSIBILITIES**

We are looking for a generalist who has a keen interest in utilizing tools, technology, and processes to optimize workflows across all areas of the business. Reporting to the Manager of Finance and Information Systems, you will also work closely with all members of the leadership team. We need a dynamic and resourceful individual with a unique blend of business support and office management expertise. As a proactive problem-solver with a keen eye for detail and the ability to coordinate multiple tasks and priorities, you will play a key role in streamlining processes and helping to drive organizational success.

You will be responsible for:

- Being a superuser and point of contact for our ERP (NetSuite) queries and issues, offering support to users, documenting processes, and onboarding new users
- Developing and documenting business processes and recommend solutions to streamline operations that increase productivity, efficiency, and effectiveness
- Maintaining accurate and organized records, ERP master files and reports, ensuring compliance with regulatory requirements and utilizing technology and automation wherever possible
- Assisting in project planning, execution, and follow-up, ensuring deadlines are met
- Providing support to the executive, senior management and sales as needed
- Collaborating with other teams to support their needs and foster a culture of teamwork and cooperation
- Overseeing day-to-day office operations

**EDUCATION, EXPERIENCE AND SKILLS**
- Diploma or degree in Business or Office Administration, Information Systems or a related field
- 3+ years of experience in roles that support business operations, project coordination, and executive team, ideally in a manufacturing or distribution environment (but not essential)
- Technical Aptitude and interest with proficiency in Microsoft 365, ERP systems, and digital communication tools. Experience working with NetSuite is an asset but not essential.
- Ability to multitask, prioritize tasks, and meet deadlines in a dynamic environment
- Ability to proactively identify business process challenges and develop practical solutions
- Excellent written and verbal communication skills, with the ability to interact effectively with stakeholders at all levels
- High attention to detail with financial and data accuracy
- Discretion in handling sensitive information and maintaining confidentiality
- Willingness to collaborate with colleagues and contribute to the organization's overall success

**WE’RE PROUD TO OFFER**
- Competitive compensation that matches your skills and experience
- Benefits including paid time off, health and dental benefits, and a matching pension plan
- Training and professional development to help you grow alongside our business
- The right tools to get the job done. If it’s important to your success, it’s important to us
- Flexible/Hybrid work options

HOW TO APPLY

COME AS YOU ARE

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Mount Pearl, NL A1N 4T4

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