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Service Operations Coordinator

1 month ago

Mount Pearl, Canada WAJAX Full time

The Opportunity

We are looking for a skilled Service Administrator to join our team at Wajax. As a key member of our Service Department, you will be accountable for the development of service administration and billing for both internal and external customers.

The Role

  1. Administration duties for the Service Department, including looking after truck, motor coach, industrial, marine, and generator-related service.
  2. Customer relations are a top priority, with a focus on providing excellent in-person, phone, and email support.
  3. Issuing and receiving purchase orders for the Service Department.
  4. Opening and closing work orders, scheduling work for technicians, and managing timecards.
  5. Warranty administration and other related tasks.

The Candidate

  1. 2+ years of related experience in service administration, parts, supply chain, or product support operations in an office setting.
  2. Knowledge of heavy equipment, trucks, coaches, generators, and marine industry is an asset.
  3. Proficient in computers with knowledge of ERP systems, Outlook, Word, Excel, and PowerPoint.
  4. Person with parts department knowledge of heavy equipment, trucks, coaches, marine, industrial, or generators may be considered.
  5. Basic understanding of business principles, including WIP and sales tracking.
  6. Strong multi-tasking skills and time management abilities in a fast-paced environment.

The Company

Wajax has been a leading industrial products and solutions provider since 1858, continually innovating to serve Canadian industry coast-to-coast. We work with a diverse range of industries, including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas.

We offer a total compensation package that includes competitive pay, comprehensive benefits, learning and development, and unique perks, such as:

  1. Competitive health and dental benefits with no waiting period for eligibility.
  2. Wajax-led e-learning and product training through industry-leading manufacturers.
  3. Exclusive discounts with various manufacturers and service providers.
  4. Recognition program with points for merchandise or gift certificates and cash awards.
  5. Flexible work arrangements.
  6. Award-winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team dedicated to innovation and teamwork. We are committed to employing a workforce representative of the diverse communities across Canada. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.