Service Supervisor
3 months ago
**The Opportunity**
Accountable/responsible for ensuring all service calls in shop and field are addressed in a timely and effective manner; supervise available technicians and resources to maximize productivity and proficiency to meet targets
**The Role**
- Responsible for day-to-day support of the business of Parts & Service sales to customers
- Executes initiatives that contribute to long-term operational excellence and maximizes efficiencies including service, warranty programs and parts operations at the branch
- Supervise and leads service technicians to ensure repair profit margin performance and customer service are met
- Responsible to coordinate and perform field services
- Provide coaching and training for all service technicians
- Work with customers, suppliers and co-workers to fulfill service orders and inquiries within service and cost expectations
- Education: College diploma / Post secondary education. Skilled trade certification considered on asset
- Work Experience: 2-4 years of relevant work experience. Previous experience in hydraulic, pump or mobile equipment service industry considered an asset. Qualified technician or Journeyman is an asset.
- Knowledge: Experience working On component repairs, trouble shooting, field services and generating quote labour hours
- Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint
**The Company**
Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”
Highlights include:
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
- Flexible work arrangements.
- Award-Winning Health and Wellness Program.
By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.
**\\ Together we get more done.
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