Service Operations Coordinator
4 weeks ago
The Opportunity
As a key member of our Service Department, you will be responsible for the development and implementation of service administration and billing processes for both internal and external customers. You will be the primary point of contact for customer inquiries and will work closely with our team to ensure seamless service delivery.
The Role
- Administration duties for the Service Department, including managing work orders, scheduling, and timecard entry.
- Providing exceptional customer service and resolving customer complaints in a timely and professional manner.
- Issuing and receiving purchase orders for the Service Department.
- Managing warranty administration and ensuring compliance with company policies and procedures.
- Collaborating with the Service Department team to achieve departmental goals and objectives.
The Candidate
- 2+ years of experience in service administration, parts, supply chain, or product support operations in an office setting.
- Knowledge of heavy equipment, truck, coach, generators, and marine industry is an asset.
- Proficient in computers with knowledge of ERP systems, Outlook, Word, Excel, and PowerPoint.
- Strong multi-tasking skills and time management abilities in a fast-paced environment.
The Company
Wajax is a leading industrial products and solutions provider with a rich history dating back to 1858. We work in a variety of industries, including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas. Our team is passionate about making a difference and driving Canadian industry forward.
We offer a comprehensive compensation package, including competitive pay, comprehensive benefits, learning and development opportunities, and unique perks such as exclusive discounts with manufacturers and service providers.
Highlights of our benefits package include:
- Competitive health and dental benefits with no waiting period for eligibility.
- Wajax-led e-learning and product training through industry-leading manufacturers.
- Exclusive discounts with manufacturers and service providers.
- Recognition program with points earned for merchandise or gift certificates, plus cash awards.
- Flexible work arrangements.
- Award-Winning Health and Wellness Program.
By joining Wajax, you will become part of an inclusive and diverse team dedicated to innovation and teamwork. We are committed to employing a workforce that represents the diverse communities across Canada in which we do business.
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