Customer Service Liaison Specialist

3 weeks ago


Mount Pearl, Canada Carmichael Engineering Ingénierie Carmichael Full time

We're dedicated to fostering a culture of innovation and excellence at Carmichael Engineering. As a Service Coordinator, you'll play a pivotal role in supporting our team's success by ensuring seamless service delivery to our clients. Located in the heart of Newfoundland, this is a fantastic opportunity to join a dynamic and growth-oriented organization.

At Carmichael, we're committed to providing an exceptional work environment that values and respects our employees' experience and contributions. As a member of our team, you'll have the opportunity to grow professionally and personally, and to apply your skills and knowledge to drive positive outcomes. Our company culture is built on a foundation of integrity, determination, and a passion for delivering top-notch results.

This Service Coordinator role is a maternity leave replacement for 15-16 months, working onsite from Monday to Friday, 40 hours per week from 8am-5pm. Your primary responsibilities will include dispatching service technicians, scheduling and coordinating service repairs, and ensuring seamless communication with our team and clients. You'll also be responsible for estimation, purchasing, and coordinating daily check-in and check-out of field technicians.

To succeed in this role, you'll need a strong foundation in business administration, operations, or a related field. Your experience in dispatch or coordination is an asset, and we're looking for a candidate with excellent time management and organizational skills. Proficiency in Microsoft Office tools and the ability to learn and operate a variety of in-house computer software are also essential. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional service, we'd love to hear from you.

Estimated Salary: $60,000 - $80,000 per year

We're proud to offer a comprehensive compensation package that includes a competitive salary, excellent benefits, and opportunities for growth and professional development. If you're looking for a challenging and rewarding role in a dynamic organization, we invite you to apply for this exciting opportunity.

About Carmichael Engineering: Carmichael Engineering is a leading provider of thermal systems service with over 100 years of experience. We're proud to offer a wide range of services, including service repairs, preventive maintenance, and equipment installation. Our team is dedicated to delivering exceptional results and ensuring the satisfaction of our clients.

Job Requirements:

  • College or vocational study in business administration, operations, or similar
  • At least 2 years of experience working in a coordination role, preferably within a service company
  • Hvac experience is a significant asset
  • Candidates must have great time management and organizational skills
  • Candidates must be proficient with Microsoft Office tools as well as having the ability to learn and operate a variety of in-house computer software


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